Intake & Referral Specialist - Full-time; 4630-206-A

Catholic Charities Brooklyn and Queens, Inc.; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Generous time off

Medical

Dental

Vision

Retirement Savings with Agency Match

Transit

Flexible Spending Account

Life insurance

Public Loan Forgiveness Qualified Emlo

Training Series and other benefits

Job summary

Catholic Charities Brooklyn and Queens, Inc. is seeking an Intake & Referral Specialist in Brooklyn, NY. The role screens calls to the Call Center, gathers client history, and provides referral information to appropriate programs.

The worker will input data, determine benefits, and coordinate with clinics throughout Brooklyn and Queens to meet client needs. Flexibility to travel across the five boroughs is required, with duties including collaboration in team settings and handling urgent

Qualifications

• Associates degree in Social Work, Human Services, or related field.
• 2 years of experience working with low income families is preferred.
• Proficient in professional social work generalist practice skills.
• Independent work skills.
• Excellent communication (written & oral).
• Proficient in Microsoft Office and Outlook.

Responsibilities

• Screen calls/requests for the Call Center and provide referral information.
• Refer clients to Catholic Charities programs that meet needs.
• Enter data into the referral database and Anasazi as required.
• Determine client benefit package and collect discharge/treatment information.
• Suggest additional resources and track follow-up on referrals.
• Travel throughout Brooklyn and Queens as assigned.

Skills

Communication skills

Independent work

Bilingual (English)

Travel ability

Education

Associates degree in Social Work or related field

2 years experience with low income families

Tools

Microsoft Office

Outlook

Job description

Intake & Referral Specialist

Brooklyn, NY 11201

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

STATEMENT OF THE JOB

The Intake and Referral Worker, Call Center, screens all calls/requests made to the Call Center department. Upon contact with the referral source, client or potential client, the Intake and Referral Worker will provide referral information for Catholic Charities programs that appropriately meets the clients’ needs.

• Obtain demographic and clinical information regarding the client’s relevant history and presenting concerns.
• Assess and determine the most appropriate and closest Catholic Charities clinic/program site to refer clients.
• Enter all required information into Catholic Charities referral database and Anasazi if required.
• Determine client’s benefit package.
• Obtain discharge and treatment information for all inpatient and emergency services discharges.
• Suggest other resources for clients in need of alternate services.
• Track and provide follow-up on current and pending incomplete referrals.
• Advise the referred program or clinic of incoming assessment via email.
• Participates in program planning, staff meetings, case reviews, and group services.
• Conveys and participates in team-oriented work.
• Performs other duties throughout Brooklyn and Queens as assigned related to essential functioning of the program.
• Consult with supervisor in situations where:
  • There is an emergency including suicidal/suicidal ideation or risk.
  • Client presents as too psychotic or delusional to complete application.
  • Suspicious of physical or sexual abuse.
  • Cases of Domestic Violence

QUALIFICATIONS

• Associates degree in Social Work, Human Services, or related field.
• 2 years of experience working with low income families is preferred
• Proficient in professional social work generalist practice skills.
• Independent work skills.
• Excellent communication (written & oral), interpersonal, and transactional skills.
• Proficient in computer software applications, specifically Microsoft Office and Outlook.
• Ability to travel.
• Bilingual, English/Arabic, English/Cantonese/Mandarin, English/ Haitian Creole and/or English/ Russian preferred.
• Frequent sitting, standing, walking, & climbing stairs.
• Ability to lift 30 lbs.
• Should be able to operate a computer keyboard, mouse, & office equipment.
• Ability to read printed & handwritten materials.
• Ability to work flexible hours (evenings/Saturdays) as assigned.
• Able to travel throughout the five boroughs as needed.
• Ability to read computer screen for long periods of time.
• Ability to utilize public transportation, climb stairs, walk

BENEFITS

We offer competitive salary and excellent benefits including:

• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical,
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.

For more information on our organization, please visit our website at: www.ccbq.org EOE/AA.