Intake Coordinator

Good Shepherd Services, Ltd; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

Good Shepherd Services, Ltd in Brooklyn seeks an Intake Coordinator to manage referrals for Brooklyn prevention programs, monitor utilization, screen callers, and ensure timely placement through PROMIS.

This position reports to the Senior Program Director, works 35 hours weekly at 503 Fifth Ave, and requires a BA (MSW preferred) with 2 years’ child welfare experience; Spanish speaking is a plus, plus outreach to ACS and community resources.

Qualifications

• BA required; MSW or related master's degree preferred.
• 2 years’ experience in child welfare setting required.
• Spanish speaking preferred.
• Knowledge of PROMIS and Connections.
• Experience with SSO-SMP systems a plus.
• Commitment to a strength-based and/or youth development perspective.
• Basic computer skills; Microsoft, Excel and Outlook.

Responsibilities

• Works closely with Brooklyn Prevention Program Directors to ensure referrals meet program requirements and utilization needs.
• Screens telephone and walk-in referrals and assigns them to appropriate program.
• Maintains a shared online referral log system for each program.
• Redirects inappropriate referrals to other resources.
• Follows-up with program on referral status.
• Ensures all referrals have a disposition within 10 days.
• Enters and tracks information into PROMIS database system.
• Registers Advocate cases into PROMIS database system.
• Troubleshoots challenges with Advocate cases.
• Participates in ACS Early Engagement Conferences when possible.
• Initiates, builds and maintains relationships with ACS liaisons and community contacts.
• Participates in community, agency and staff events when necessary.
• Any other duties, where appropriate.

Skills

Spanish speaking

Computer literacy

Education

Bachelor's degree

MSW or related master's degree preferred

Tools

PROMIS

Connections

SSO-SMP systems

Job description

Prevention Programs provide counseling and case management services to families to help them develop strategies to thrive and succeed together as a family and not have their children removed and become part of the child welfare system. The Intake Coordinator will be responsible for taking, monitoring and tracking referrals for all Brooklyn prevention programs to ensure that the programs are fully utilized. The Intake Coordinator will actively outreach and do presentations to ACS and community resources to generate referrals.

Reports to: Senior Program Director
Location: 503 Fifth Ave. Brooklyn, NY
Hours: 35 hours, Non-exempt
Salary: $45,000 - $50,000

Major Duties

• Works very closely with the 2 Brooklyn Prevention Program Directors to ensure referrals meet all program requirements and utilization needs.


• Screens all telephone and walk-in referrals and assigns to appropriate program.


• Maintains a shared online referral log system for each program.


• Redirects inappropriate referrals to other resources.


• Follows-up with program on referral status.


• Ensures all referrals have a disposition within 10 days.


• Enters and tracks all information into the PROMIS database system.


• Successfully registers Advocate cases into PROMIS database system.


• Troubleshoots challenges with Advocate cases.


• Participates in ACS Early Engagement Conferences, when possible, to assess appropriateness for prevention services.


• Initiates, builds and maintains appropriate relationships with ACS liaisons and community contacts.


• Participate in community, agency and staff events when necessary


• Any other duties, where appropriate.

Qualifications

• BA required, MSW or related master’s degree preferred.


• 2 years’ experience in child welfare setting required, prevention experience a plus.


• Spanish speaking preferred.


• Knowledge of PROMIS and Connections.


• Experience with SSO-SMP systems a plus.


• Must have a commitment to work from a strength based and/or youth development perspective.


• Basic computer skills; Microsoft, Excel and Outlook.