Intake & Referrals Coordinator — Prevention Programs

Good Shepherd Services; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Good Shepherd Services is hiring an Intake Coordinator to manage referrals for Brooklyn prevention programs and to ensure timely processing in the PROMIS system. You will track dispositions, maintain logs, and coordinate with program staff to optimize service delivery.

Qualifications include a BA (MSW preferred) and 2 years in child welfare; Spanish speaking is a plus. You will engage ACS liaisons, build community connections, and support a youth-centered, strength-based approach.

Qualifications

• BA required; MSW or related master’s degree preferred.
• 2 years’ experience in child welfare setting required; prevention experience a plus.
• Spanish speaking preferred.
• Knowledge of PROMIS and Connections.
• Experience with SSO-SMP systems a plus.
• Commitment to strength-based and/or youth development perspective.
• Basic computer skills; Microsoft, Excel and Outlook.

Responsibilities

• Screens referrals and assigns to appropriate program.
• Maintain shared online referral log system for each program.
• Redirects inappropriate referrals to other resources.
• Follow-up with program on referral status.
• Enter and track information into PROMIS database.
• Register Advocate cases into PROMIS.
• Troubleshoot Advocate cases issues.
• Engage ACS liaisons and community contacts.
• Participate in community, agency and staff events.

Education

Bachelor's degree

MSW or related master's degree

Tools

PROMIS

Connections

SSO-SMP systems

Microsoft Excel

Outlook

Job description

Good Shepherd Services is hiring an Intake Coordinator to manage referrals for Brooklyn prevention programs and to ensure timely processing in the PROMIS system. You will track dispositions, maintain logs, and coordinate with program staff to optimize service delivery.

Qualifications include a BA (MSW preferred) and 2 years in child welfare; Spanish speaking is a plus. You will engage ACS liaisons, build community connections, and support a youth-centered, strength-based approach.