Intake & Referral Specialist II

20 Elliot Hospital of the City of Manchester; Manchester (NH); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Tuition reimbursement

401(k) plan

Welliot Health Center access

Zusammenfassung

SolutionHealth is seeking a detail-oriented medical office assistant to manage the new patient intake process at the Holt Ave location in Manchester, NH. You will handle referrals, verify demographics, and coordinate with providers to ensure timely appointments.

Role requires 3+ years in a medical office, proficiency with Microsoft Office and Epic EMR, and strong organizational and communication skills to support efficient patient flow and compliance guidelines.

Qualifikationen

• High school diploma or equivalent.
• Minimum of three (3) years of related medical office experience. Previous orthopedic rehab experience preferred.
• Proficient in Microsoft Office; Proficient in navigating Epic electronic medical record; Detail oriented with strong organizational and communication skills necessary in all aspects of the new patient process.
• Knowledge of Infection Control Standards.

Aufgaben

• Processes all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assists potential new patients and referring offices with new patient process, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.
• Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral form following department guidelines for each new patient.
• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keeps track of each referral at various stages of completion and continually following up on pending issues.
• Verifies accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.
• Conducts research in Epic patient records for historical information.
• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notifies Manager of any urgent incoming requests for review and ensures records are available.
• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.
• Reviews our compliance policy and reminder process with the patient.
• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Kenntnisse

Microsoft Office

Epic EMR

Attention to detail

Communication skills

Ausbildung

High school diploma

Jobbeschreibung

SolutionHealth is seeking a detail-oriented medical office assistant to manage the new patient intake process at the Holt Ave location in Manchester, NH. You will handle referrals, verify demographics, and coordinate with providers to ensure timely appointments.

Role requires 3+ years in a medical office, proficiency with Microsoft Office and Epic EMR, and strong organizational and communication skills to support efficient patient flow and compliance guidelines.