Intake Representative II - Holt Ave Outpatient Rehab - Full Time

SolutionHealth; Manchester (NH); On-site; USD 31,000 - 41,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Tuition Reimbursement

Career advancement opportunities

403(b) Retirement Savings Plan

Welliot Health Center access

Job summary

Elliot Health System is seeking a detail‑oriented Medical Office Associate to manage the new patient office at the Holt Ave location in Manchester, NH. You will handle referrals, schedule appointments, and coordinate with providers and referring offices within the Health System.

Key duties include collecting demographics and insurance data, obtaining prior medical records, and tracking referrals through Epic, ensuring timely and accurate information for patient care and scheduling decisions.

Qualifications

• High school diploma or equivalent required.
• Minimum of three years of related medical office experience.
• Experience in orthopedic rehab a plus; strong data accuracy and patient intake skills.

Responsibilities

• Process referrals for new and existing patients and schedule appointments.
• Assist new patients and referring offices with the intake process and information flow.
• Answer calls, verify demographics and insurance, and ensure documents are complete.
• Obtain prior records and tests, track referrals, and follow up on outstanding items.
• Navigate Epic to document statuses and communicate with managers on urgent requests.
• Maintain logs and ensure compliance with department procedures.

Skills

MS Office

Epic EMR

Detail oriented

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Epic EMR system

Job description

Variable - Days/ Early Evenings - 32 Hours a week | Rehab at Holt Ave location in Manchester NH

About the Job:

Independently manage the new patient office, often serving as initial introduction to Elliot Health System, responding to potential new patients as well as providers and referring offices who are requesting services within the Health System.

What You’ll Do:

• Processes all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assists potential new patients and referring offices with new patient process, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.
• Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral form following department guidelines for each new patient.
• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keeps track of each referral at various stages of completion and continually following up on pending issues.
• Verifies accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.
• Conducts research in Epic patient records for historical information.
• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notifies Manager of any urgent incoming requests for review and ensures records are available.
• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.
• Reviews our compliance policy and reminder process with the patient.
• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

What You Need

• Education: High school diploma or equivalent required.
• Experience: Minimum of three (3) years of related medical office experience. Previous orthopedic rehab experience preferred.
• Skills: Proficient in Microsoft Office; Proficient in navigating Epic electronic medical record; Detail oriented with strong organizational and communication skills necessary in all aspects of the new patient process. Knowledge of InfectionControl Standards.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay and earned time accrual plan
• Tuition Reimbursement and career advancement opportunities
• 403(b) Retirement Savings Plan
• Supplemental benefits, including access to the Welliot Health Center