Patient Access & Scheduling Specialist

SolutionHealth; Manchester (NH); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403b retirement plan

Job summary

SolutionHealth is seeking an Access Center Coordinator to manage incoming calls and online requests from patients and providers, ensuring timely, high-quality service in Manchester, NH. You will coordinate registrations and scheduling and enter patient details into Epic.

The role requires a high school diploma, 2 years in healthcare or a contact center, and prior customer service experience. It offers a hybrid schedule, comprehensive benefits, and growth opportunities within the Elliot Health

Qualifications

• High school diploma or GED.
• 2 years of Health Care experience, or 2 years of contact center environment type of work, Required
• Prior customer service work experience, Required
• Ability to handle a high volume of calls and work in a fast-paced environment
• Epic Experience, Preferred

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Document all patient demographic, medical, financial, and referral information into Epic within compliance.
• Triage incoming calls, and handle professionally.
• Obtain all patient information required by the providers prior to an appointment.
• Keep supervisor informed of issues relating to interactions with other areas of the Health System.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Tools

Epic

Job description

SolutionHealth is seeking an Access Center Coordinator to manage incoming calls and online requests from patients and providers, ensuring timely, high-quality service in Manchester, NH. You will coordinate registrations and scheduling and enter patient details into Epic.

The role requires a high school diploma, 2 years in healthcare or a contact center, and prior customer service experience. It offers a hybrid schedule, comprehensive benefits, and growth opportunities within the Elliot Health