Intake Operations Leader (Multi-State Call Center)

AllOne Health Company; United States; Remote; USD 60,000 - 72,000; Full time

Benefits offered by this job

Immediate medical, dental, and vision

Paid Time Off

401(k) with company match

Employee Assistance Program (EAP)

Additional benefits

Job summary

AllOne Health is seeking a Manager of Intake to oversee the day-to-day operations of a multi-state, virtual EAP intake team. You will lead inbound/outbound call center activities, drive performance, and ensure accurate client requests while safeguarding clinical records.

The role offers a salary range of $60,000 to $72,000 per year, with opportunities to guide service delivery and process improvements in a remote, nationwide setting.

Qualifications

• Bachelor’s degree in Business, Operations Management, Communications, or related field.
• Minimum of 5 years of Call Center experience.
• Minimum of 2 years of experience in managing or training staff.
• Experience in delivering client focused solutions.
• Demonstrated ability to communicate, present, and influence effectively at all levels.
• Proven ability to handle varying responsibilities with attention to detail.
• Intermediate knowledge of Microsoft Office Suite.
• Advanced conflict resolution skills required.
• Experience with Call Center software and Database systems.
• Ability to travel up to 20% of the time.

Responsibilities

• Lead intake team across a multi-state, virtual EAP business and manage inbound/outbound call center operations.
• Develop quotas for service volume, timeliness, and accuracy; monitor performance.
• Maintain and secure all written and electronic clinical records on and offsite.
• Hire, evaluate, train, and develop department staff.
• Oversee day-to-day operations to align with company strategy.
• Collaborate with the Clinical team to address mental health or substance use needs.
• Ensure customer service targets are met and drive process improvements.

Skills

Call center operations

Staff management

Client-focused solutions

Communication skills

Detail-oriented

Microsoft Office Suite

Conflict resolution

Travel flexibility

Education

Bachelor's degree in Business/Operations

Tools

Call Center software

Database systems

Microsoft Office Suite

Job description

AllOne Health is seeking a Manager of Intake to oversee the day-to-day operations of a multi-state, virtual EAP intake team. You will lead inbound/outbound call center activities, drive performance, and ensure accurate client requests while safeguarding clinical records.

The role offers a salary range of $60,000 to $72,000 per year, with opportunities to guide service delivery and process improvements in a remote, nationwide setting.