Remote EAP Intake Specialist - Entry Level

AllOne Health Company; United States; Remote; USD 22,000 - 24,000; Full time

Benefits offered by this job

Immediate Medical insurance

Paid time off

401(k) retirement with company match

Flexible Spending Accounts (FSA)

Life and Disability insurance

Job summary

AllOne Health Company is seeking an Intake Specialist to work remotely in a full-time, non-exempt capacity with evening hours (Mon-Fri 3:00 PM - 11:30 PM EST). This entry-level role involves handling initial client calls, inputting data into the EAP Expert system, and routing to counselors as needed.

Ideal candidates will have strong customer service skills, IT proficiency, reliable internet, and familiarity with Microsoft Outlook/Office.

Qualifications

• Excellent IT applications and database skills set.
• Outstanding interpersonal, communication, organizational and problem-solving skills.
• Professional call center/scheduling experience a plus.
• Must have a reliable internet connection with a minimum download speed of 50Mbps and 10Mbps upload stream.
• Strong customer service commitment.
• Requisite experience with Microsoft Outlook & Office programs.

Responsibilities

• Remain actively logged into on-call telephone queues as assigned in order to fulfill duties.
• Use frontline customer service skills to generally determine the prevailing needs of clients and what they require from EAP services.
• Screen for safety issues, domestic violence (DV), substance abuse, and other high-risk considerations, and connects clients immediately to on-call counselors when needed.
• Completes EAP Intake Forms in the EAP Expert database system.
• Assign EAP staff or affiliates to client cases when appropriate.
• Serve a primary role in connecting clients to affiliate providers in their geographic area, or to EAP staff professionals for services.
• Provide general information and referrals to subject matter experts in areas such as legal concerns, financial issues, and work-life challenges.
• Demonstrate sensitivity to the unique confidentiality and customer service needs of both member employee and dependent clients, and employer-customer clients.

Skills

IT skills

Interpersonal skills

Call center experience

Internet speed

Customer service

MS Outlook/Office

Tools

EAP Expert database

Job description

AllOne Health Company is seeking an Intake Specialist to work remotely in a full-time, non-exempt capacity with evening hours (Mon-Fri 3:00 PM - 11:30 PM EST). This entry-level role involves handling initial client calls, inputting data into the EAP Expert system, and routing to counselors as needed.

Ideal candidates will have strong customer service skills, IT proficiency, reliable internet, and familiarity with Microsoft Outlook/Office.