Intake Operations Lead - Referrals & Access

Angels of Care Pediatric Home Health; Melissa (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Mental Wellness Benefits

Competitive Pay

Paid Time Off

Health Plan

HSA/FSA

401K

Insurance Discounts

Job summary

Angels of Care Pediatric Home Health in Sherman, TX is seeking an Intake Manager to lead the intake team, manage referrals, and ensure high-quality patient admissions and excellent client experience. You will oversee workflows and staff performance while keeping daily operations running smoothly.

This on-site role requires overseeing the referral pipeline, coaching coordinators, collaborating with branches and clinical staff, and maintaining intake reports for leadership.

Qualifications

• 2+ years experience in intake, admissions, patient access or similar role.
• Previous supervisory, lead, or training experience.
• High school diploma or equivalent.
• Strong communication and customer-service skills with a client-first mindset.

Responsibilities

• Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development.
• Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality.
• Oversee referral pipeline to ensure timely response and high conversion rates.
• Provide direct intake coordination support as needed, such as processing referrals or assisting with urgent calls.
• Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts.
• Respond to urgent intake issues with a calm, client-first approach.
• Organize workflow, schedules, and intake processes across assigned regions.
• Review payroll, timekeeping, and bonus reports for accuracy.
• Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements.
• Maintain intake-related reports and share updates with leadership.

Skills

Supervisory experience

Staff training

Communication

Customer service

Education

High school diploma or equivalent

Job description

Angels of Care Pediatric Home Health in Sherman, TX is seeking an Intake Manager to lead the intake team, manage referrals, and ensure high-quality patient admissions and excellent client experience. You will oversee workflows and staff performance while keeping daily operations running smoothly.

This on-site role requires overseeing the referral pipeline, coaching coordinators, collaborating with branches and clinical staff, and maintaining intake reports for leadership.