Intake Operations Lead – Patient Admissions

Angels of Care Pediatric Home Health; Howe (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental, & Vision Plans

HSA/FSA

Mental Wellness Benefits

401K

Discounts on Pet, Home, and Auto保险

Job summary

Angels of Care Pediatric Home Health in Howe, TX is seeking an Intake Manager to lead the intake team and ensure timely, high-quality patient admissions and a superior client experience.

You will oversee referral management, intake workflows, staff performance, and daily operations while collaborating with Branch Directors and clinical staff to implement process improvements and maintain compliance with healthcare regulations.

Qualifications

• 2+ years experience in intake, admissions, patient access or similar role.
• Previous supervisory, lead, or training experience.
• High school diploma or equivalent.
• Strong communication and customer-service skills with a client-first mindset.

Responsibilities

• Lead daily team huddles and individual check-ins to set goals and monitor progress.
• Train and coach Intake Coordinators, auditing calls and providing feedback.
• Oversee referral pipeline to ensure timely response and high conversion rates.
• Provide direct intake coordination support as needed, such as processing referrals.
• Collaborate with Branch Directors, Business Development, and clinical staff to start care smoothly.
• Respond to urgent intake issues with a calm, client-first approach.
• Organize workflow, schedules, and intake processes across regions.
• Review payroll, timekeeping, and bonus reports for accuracy.

Skills

Intake management

Supervisory skills

Communication

Customer service

Education

High school diploma

Job description

Angels of Care Pediatric Home Health in Howe, TX is seeking an Intake Manager to lead the intake team and ensure timely, high-quality patient admissions and a superior client experience.

You will oversee referral management, intake workflows, staff performance, and daily operations while collaborating with Branch Directors and clinical staff to implement process improvements and maintain compliance with healthcare regulations.