Intake Manager

Angels of Care Pediatric Home Health; Van Alstyne (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, & Vision plans

Mental Wellness Benefits

PTO

HSA/FSA

401K

Discounts on Insurance

Job summary

Angels of Care Pediatric Home Health, located on the southern edge of Sherman, TX, is seeking an Intake Manager to lead the intake team and ensure timely, high-quality patient admissions and client experience.

You will oversee referral management, intake workflows, and staff performance while maintaining smooth daily operations. The role emphasizes coaching, process improvements, and collaboration with clinical and business colleagues.

Qualifications

• 2+ years of intake/admissions/patient access experience
• Previous supervisory/lead/training experience
• High school diploma or equivalent
• Strong communication and customer-service skills with a client-first mindset

Responsibilities

• Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development
• Train and coach Intake Coordinators, audit calls, and provide feedback to improve service quality
• Oversee referral pipeline to ensure timely response and high conversion rates
• Provide direct intake coordination support as needed, including processing referrals or assisting with urgent calls
• Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts
• Respond to urgent intake issues with a calm, client-first approach
• Organize workflow, schedules, and intake processes across assigned regions
• Review payroll, timekeeping, and bonus reports for accuracy
• Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements
• Maintain intake-related reports and share updates with leadership

Skills

Leadership

Training

Team management

Communication

Customer service

Supervisory experience

Education

High school diploma

Job description

• Mental Wellness Benefits

This is an on-site position at our office at the southern edge of Sherman, TX. We are conveniently located on US-75 near the Sherman/Howe border.

As the Intake Manager, you will lead the intake team to ensure timely, high-quality patient admissions and an excellent client experience. In this role, you will oversee referral management, intake workflows, and staff performance while keeping daily operations running smoothly.

In This Role, You Will

• Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development
• Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality
• Oversee referral pipeline to ensure timely response and high conversion rates
• Provide direct intake coordination support as needed, such as processing referrals or assisting with urgent calls
• Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts
• Respond to urgent intake issues with a calm, client-first approach
• Organize workflow, schedules, and intake processes across assigned regions
• Review payroll, timekeeping, and bonus reports for accuracy
• Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements
• Maintain intake-related reports and share updates with leadership

Qualifications

• 2+ years experience in intake, admissions, patient access or similar role
• Previous supervisory, lead, or training experience
• High school diploma or equivalent
• Strong communication and customer-service skills with a client-first mindset

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOC
• HSA/FSA
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.