Intake Operations Lead - On Site

Angels-of-Care-Pediatric-Home-Healt; Anna (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental, Vision Plans

Job summary

Angels of Care Pediatric Home Health is seeking an Intake Manager to lead the intake team, ensuring timely, high‑quality patient admissions and an excellent client experience. You will oversee referral management, intake workflows, and staff performance while keeping daily operations running smoothly.

This on‑site role offers competitive pay and a supportive HALOS culture, with opportunities to coach staff, optimize processes, and collaborate with clinical teams to start care promptly and

Qualifications

• 2+ years experience in intake, admissions, patient access or similar role.
• Previous supervisory, lead, or training experience.
• Strong communication and customer-service skills with a client-first mindset.

Responsibilities

• Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development
• Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality
• Oversee referral pipeline to ensure timely response and high conversion rates
• Provide direct intake coordination support as needed, such as processing referrals or assisting with urgent calls
• Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts
• Respond to urgent intake issues with a calm, client-first approach
• Organize workflow, schedules, and intake processes across assigned regions
• Review payroll, timekeeping, and bonus reports for accuracy
• Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements
• Maintain intake-related reports and share updates with leadership

Skills

Leadership

Training

Intake management

Customer service

Education

High school diploma

Job description

Angels of Care Pediatric Home Health is seeking an Intake Manager to lead the intake team, ensuring timely, high‑quality patient admissions and an excellent client experience. You will oversee referral management, intake workflows, and staff performance while keeping daily operations running smoothly.

This on‑site role offers competitive pay and a supportive HALOS culture, with opportunities to coach staff, optimize processes, and collaborate with clinical teams to start care promptly and