Intake Operations Lead - Patient Access & Team Coaching

Angels of Care Pediatric Home Health; Van Alstyne (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, & Vision plans

Mental Wellness Benefits

PTO

HSA/FSA

401K

Discounts on Insurance

Job summary

Angels of Care Pediatric Home Health, located on the southern edge of Sherman, TX, is seeking an Intake Manager to lead the intake team and ensure timely, high-quality patient admissions and client experience.

You will oversee referral management, intake workflows, and staff performance while maintaining smooth daily operations. The role emphasizes coaching, process improvements, and collaboration with clinical and business colleagues.

Qualifications

• 2+ years of intake/admissions/patient access experience
• Previous supervisory/lead/training experience
• High school diploma or equivalent
• Strong communication and customer-service skills with a client-first mindset

Responsibilities

• Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development
• Train and coach Intake Coordinators, audit calls, and provide feedback to improve service quality
• Oversee referral pipeline to ensure timely response and high conversion rates
• Provide direct intake coordination support as needed, including processing referrals or assisting with urgent calls
• Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts
• Respond to urgent intake issues with a calm, client-first approach
• Organize workflow, schedules, and intake processes across assigned regions
• Review payroll, timekeeping, and bonus reports for accuracy
• Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements
• Maintain intake-related reports and share updates with leadership

Skills

Leadership

Training

Team management

Communication

Customer service

Supervisory experience

Education

High school diploma

Job description

Angels of Care Pediatric Home Health, located on the southern edge of Sherman, TX, is seeking an Intake Manager to lead the intake team and ensure timely, high-quality patient admissions and client experience.

You will oversee referral management, intake workflows, and staff performance while maintaining smooth daily operations. The role emphasizes coaching, process improvements, and collaboration with clinical and business colleagues.