Intake Growth Leader — Coach High-Performing Team

The Lisinski Law Firm; Riverside (OH); On-site; USD 68,000 - 74,000; Full time

Benefits offered by this job

401k Match

Medical, Dental, & Vision Insurance

Health Savings or Flexible Spending

Dependent Care FSA

Life Insurance

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Calm App Subscription

Paid Time Off

Job summary

Lisinski Law Firm seeks an Intake Manager to lead a team and drive conversion while delivering a top-tier client experience. The role involves coaching, performance management, and data-driven decision making to achieve consistent business results.

In addition to hourly compensation, this role is eligible for performance-based incentives. The position schedules Monday to Friday, 8:30 am to 5:30 pm local time, and offers a comprehensive benefits package.

Qualifications

• Bilingual (Spanish and English) with strong communication skills.
• 3-5 years in a consultative sales role with documented conversion performance.
• 2-4 years leadership experience.
• CRM documentation and performance tracking proficiency (Litify/Salesforce preferred).
• Immigration, legal services, financial services, or consultative professional services experience preferred.
• Phone and video consultation experience to support overflow and maintain service levels.

Responsibilities

• Lead, coach, and develop intake team with accountability and performance management.
• Drive conversion, client experience, and operational results by analyzing data and trends.
• Align with Leadership, Training, and QA on staffing, reporting, coaching, and goals.
• Manage full employee lifecycle including hiring, development, recognition, and escalations.
• Ensure adherence to firm policies, CRM documentation standards, and consultation best practices.

Skills

Bilingual Spanish-English

CRM performance tracking

Leadership & coaching

Data-driven decision making

Cross-functional collaboration

Education

High school diploma

Bachelor's degree (preferred)

Tools

Litify

Salesforce

Job description

Lisinski Law Firm seeks an Intake Manager to lead a team and drive conversion while delivering a top-tier client experience. The role involves coaching, performance management, and data-driven decision making to achieve consistent business results.

In addition to hourly compensation, this role is eligible for performance-based incentives. The position schedules Monday to Friday, 8:30 am to 5:30 pm local time, and offers a comprehensive benefits package.