Intake Experience & Client Care Coordinator

Flora & Associates LLC; Sparta Township, Northern (NJ, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Flora & Associates LLC is hiring Intake Coordinators for full-time and part-time roles. You will gain hands-on intake experience in a supportive, collaborative environment and commit to a minimum of two consecutive semesters.

As part of onboarding clients, you will coordinate care pathways, maintain accurate records, and ensure compliance with regulatory standards while focusing on client-centered care and professional accountability.

Responsibilities

• Client Care: Provide a warm, organized intake experience tailored to each client, maintaining strong relationships built on trust and professionalism.
• Documentation: Complete intake forms and documentation accurately and on time, ensuring compliance with legal, ethical, and regulatory standards across all client care.
• Process Improvement: Serve as the first point of escalation for clinical concerns and client crises. Assess risk, guide appropriate interventions, and escalate high-level situations when needed.
• Caseload Oversight: Manage a consistent intake volume aligned with practice expectations, ensuring clients are scheduled effectively to maintain continuity of care and progress.
• Training & Development: Participate in trainings and professional development. Maintain operational competency through continuing education and applying new knowledge to improve intake outcomes.
• Quality Assurance: Identify and address intake risks, including high-risk client situations. Escalate concerns promptly and maintain ethical standards and professional boundaries at all times.
• Team Collaboration: Collaborate with colleagues, supervisors, and leadership to support a positive team environment, contributing to discussions and maintaining client-ready spaces.
• Communication: Communicate clearly with clients, families, and team members. Prepare reports and documentation reflecting intake accuracy, organization, and operational best practices.

Job description

Flora & Associates LLC is hiring Intake Coordinators for full-time and part-time roles. You will gain hands-on intake experience in a supportive, collaborative environment and commit to a minimum of two consecutive semesters.

As part of onboarding clients, you will coordinate care pathways, maintain accurate records, and ensure compliance with regulatory standards while focusing on client-centered care and professional accountability.