Intake & Enrollment Specialist

Always Compassionate Health; Melville (NY); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental/Vision

Aflac

Paid time off

Job summary

Always Compassionate Home Care is seeking an Intake Coordinator to guide prospective patients through the intake and enrollment process. The role will collaborate with referral sources, the clinical team, account managers, and provider relations to ensure enrollment steps are completed accurately.

The position is in-office/on-site, five days per week, and focuses on coordinating care start-up, validating patient information, and facilitating communication across partners to secure timely care.

Qualifications

• Bachelor's degree in a health-related field preferred.
• Bilingual a plus.
• Excellent time management and ability to multi-task.
• Attentive to details, particularly with documentation.
• Experience in working in a fast-paced health care/office environment.
• Customer service experience.
• Technically savvy - proficient in use of smartphones, tablets, laptops, and other devices.
• Exceptional communication skills - verbal and written.

Responsibilities

• Serves as the initial point of contact for clients, families, and all referral sources.
• Obtains initial authorization for care from respected parties—pharmacies or insurance companies.
• Proactively engages in organizing coverage for start of care.
• Maintains consistent communication with referral sources.
• Initiates contact/completes outreach to potential referral sources in the community/partners.
• Builds and maintains positive working relationships with referral partners.
• Documents and reports to Supervisor when there is a change in client status, change in service requirement, change in employee assigned to case and any unsatisfactory performance.

Skills

Customer service

Time management

Attention to detail

Communication skills

Tech-savvy

Multi-tasking

Office experience

Education

Bachelor's degree in a health-related field preferred

Job description

Always Compassionate Home Care is seeking an Intake Coordinator to guide prospective patients through the intake and enrollment process. The role will collaborate with referral sources, the clinical team, account managers, and provider relations to ensure enrollment steps are completed accurately.

The position is in-office/on-site, five days per week, and focuses on coordinating care start-up, validating patient information, and facilitating communication across partners to secure timely care.