Intake & Enrollment Specialist (Hybrid)

Civic Works; Baltimore (MD); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Civic Works in Baltimore is seeking an Intake Coordinator to manage screening, intake, and enrollment for Career Pathways, YouthBuild, AmeriCorps, and EMS Corps. You will streamline intake, build referral partnerships, and engage applicants in person, by phone, and online.

The role requires conducting initial interviews, guiding enrollment decisions with staff, and ensuring participants meet eligibility. A strong commitment to expanding career access for underserved residents is essential.

Qualifications

• Experience in recruitment, intake, and workforce development programs.
• Experience conducting interviews and client engagement.
• Experience in diverse, equitable, and inclusive environments.
• Understanding of systemic inequities affecting employment.
• Proficiency with Microsoft Office, Google Suite, and data-tracking systems.

Responsibilities

• Coordinate intake, screening and selection across workforce development programs.
• Plan and facilitate regular in-person information sessions.
• Screen applicants by reviewing applications, schedule and conduct initial interviews, administer skills tests, and collect documentation.
• Use Motivational Interviewing techniques in interviews and follow-up.
• Facilitate applicant drug screens and communicate results.
• Review applicants for grant eligibility and collect eligibility documents.
• Enter applicant data and maintain Salesforce records.
• Develop and sustain partnerships and represent Civic Works in outreach activities.
• Co-facilitate cohort orientations and brief staff on incoming participants.

Skills

Interviews

Enrollment coordination

Partnership outreach

Data tracking

Microsoft Office

Google Suite

Diversity & inclusion

Tools

Salesforce

Job description

Civic Works in Baltimore is seeking an Intake Coordinator to manage screening, intake, and enrollment for Career Pathways, YouthBuild, AmeriCorps, and EMS Corps. You will streamline intake, build referral partnerships, and engage applicants in person, by phone, and online.

The role requires conducting initial interviews, guiding enrollment decisions with staff, and ensuring participants meet eligibility. A strong commitment to expanding career access for underserved residents is essential.