Client Intake & Community Resource Specialist

Green And Healthy Homes I; Baltimore (MD); On-site; USD 60,000 - 65,000; Full time

Job summary

Green & Healthy Homes Initiative seeks a Client Intake Specialist in Baltimore, MD to serve as the first contact for Maryland program participants. You will guide clients through enrollment, collect required documents, and coordinate with Housing Intervention and Family Advocacy teams to ensure smooth service delivery.

Role requires strong communication, organizational skills, and the ability to manage multiple tasks while maintaining client confidentiality.

Qualifications

• Associate or bachelor’s degree in public health, Social Work, Business Administration, Human Services, or other relevant field
• 2+ years of experience in client engagement, customer service, and/or service coordination, particularly with diverse communities including low-income communities of color
• Cultural competency and strong interpersonal skills for interacting with colleagues, clients, and program partners of all demographics and professional levels
• Demonstrated ability to quickly build rapport with diverse communities
• Empathy and patience in working with clients facing complex challenges
• Experience in Environmental Health, Healthy Homes, Child Advocacy, and/or Public Health
• Excellent oral and written communication skills with the ability to deliver information in a concise and understandable manner including strong training skills
• High proficiency in Microsoft Office Suite, especially Excel
• Flexible, innovative, and collaborative
• Excellent organizational and time-management abilities, with attention to detail.
• Ability to competently handle and coordinate multiple projects and competing priorities
• Be open-hearted, willing to lead with vulnerability

Responsibilities

• Serve as the guiding hand and main point person for clients interested in GHHI by successfully supporting them through the enrollment and application process for all Maryland programs.
• Maintain an internal tracking system of relevant external resources and programs for the state of Maryland, including environmental health resources, food and clothing resources, education resources, etc.
• Facilitate connections to external programs and agencies to provide supplemental resources to support client needs.
• Effectively enroll clients in all eligible programs and assist with application completion and documentation.
• Coordinate with Housing Intervention Team and Family Advocacy Team to schedule assessments and track service delivery.
• Monitor client progress and provide ongoing guidance and assistance.
• Maintain relationships with sources of direct client referrals (state agencies, local health departments, community organizations, schools, healthcare partners).
• Create an internal plan to ensure effective communication with clients throughout the process and maintain client trust.

Skills

Client Engagement

Customer Service

Service Coordination

Microsoft Excel

Time Management

Education

Public Health

Social Work

Business Administration

Human Services

Tools

Microsoft Excel

Job description

Green & Healthy Homes Initiative seeks a Client Intake Specialist in Baltimore, MD to serve as the first contact for Maryland program participants. You will guide clients through enrollment, collect required documents, and coordinate with Housing Intervention and Family Advocacy teams to ensure smooth service delivery.

Role requires strong communication, organizational skills, and the ability to manage multiple tasks while maintaining client confidentiality.