Hybrid Intake & Enrollment Coordinator

Civic Works, Inc.; Baltimore (MD); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Civic Works, Inc. is seeking an Intake Coordinator to manage screening, intake, and enrollment for its workforce development programs in Baltimore. You will streamline processes, build referral partnerships, and engage applicants in person, by phone, and online.

The role requires coordinating interviews, eligibility review, and enrollment decisions with program staff while ensuring equity and access for residents facing barriers. Hybrid schedule with occasional local travel may apply.

Qualifications

• Experience in recruitment, sales, intake, project management, and workforce development.
• Experience conducting interviews and facilitating client engagement.
• Experience working in diverse, equitable, and inclusive environments.
• Understanding of systemic and racial inequities impacting employment access.
• Strong proficiency with Microsoft Office, Google Suite, and data tracking systems.

Responsibilities

• Coordinate intake, screening and selection processes across workforce development programs.
• Assist with information sessions and educate potential applicants about eligibility and application steps.
• Screen applicants, conduct initial interviews, administer skills tests, and collect documentation.
• Use Motivational Interviewing techniques in interviews and follow-ups.
• Facilitate applicant drug screens and communicate results.
• Build and maintain referral partnerships with community organizations.
• Represent Civic Works in outreach and recruitment activities.
• Facilitate transition from intake to classroom training and confirm enrollment.
• Co-facilitate cohort orientations and brief staff on new participants.

Skills

Recruitment experience

Interviewing

DEI awareness

Organization

Communication

Relationship building

Confidential information handling

Time management

Travel willingness

Tools

Microsoft Office

Google Suite

Data tracking systems

Job description

Civic Works, Inc. is seeking an Intake Coordinator to manage screening, intake, and enrollment for its workforce development programs in Baltimore. You will streamline processes, build referral partnerships, and engage applicants in person, by phone, and online.

The role requires coordinating interviews, eligibility review, and enrollment decisions with program staff while ensuring equity and access for residents facing barriers. Hybrid schedule with occasional local travel may apply.