Intake Coordinator — Client Services & Data Entry

St. Ambrose Housing Aid Center Inc; Baltimore (MD); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

St. Ambrose Housing Aid Center Inc in Baltimore, MD seeks an Intake Coordinator to handle prospective clients by phone, assess needs, enter information into the client database, and refer clients to the proper program and/or service.

You will answer inquiries, analyze issues, update records, assign calls to counselors, and help with follow-up and appointment scheduling to support the division.

Qualifikationen

• Must have customer service experience or a related role.
• Strong communication and interpersonal skills.
• Ability to work with diverse backgrounds and maintain professionalism.

Aufgaben

• Answer inquiries by phone or email for Housing Counseling and Legal Services teams.
• Enter required data into database and update client records.
• Assign calls to appropriate housing counselor or attorney staff.
• Ensure database information is complete and accurate per program guidelines.
• Assist with outcome follow-up on clients and schedule appointments.

Kenntnisse

Customer service

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Ausbildung

High School Diploma

Bachelor’s Degree preferred

Tools

Salesforce

MS Office

Jobbeschreibung

St. Ambrose Housing Aid Center Inc in Baltimore, MD seeks an Intake Coordinator to handle prospective clients by phone, assess needs, enter information into the client database, and refer clients to the proper program and/or service.

You will answer inquiries, analyze issues, update records, assign calls to counselors, and help with follow-up and appointment scheduling to support the division.