Enrollment & Pathways Intake Specialist

Queens-Community-House; New York (NY); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Accounts

Paid Family Leave

403(b) Retirement Plan

Paid Time Off

Paid Sick Leave

Federal Holidays Off

Professional Development

Job summary

Queens Community House is seeking an Intake Specialist to guide applicants through the Pathways program intake and enrollment in Jamaica, NY. You will assess needs, coordinate with staff, and ensure accurate records while guiding participants to available resources.

The role emphasizes client-centered service, strong communication, and meticulous data handling. Collaboration with multiple sites and community partners is essential to support outreach, testing, and planning efforts.

Qualifications

• Associate or Bachelor's degree, or three or more years of relevant experience.
• Proficiency with Dropbox and Microsoft Office Suite (Word, Excel, PowerPoint, OneDrive, OneNote).
• Strong interpersonal, communication, and problem-solving skills.
• Highly detail-oriented and organized, with the ability to work independently.
• Ability to handle sensitive and confidential information with professionalism.

Responsibilities

• Lead a seamless, client-centered intake and enrollment process.
• Maintain participant information in databases and physical records.
• Collaborate with QCH program sites to support outreach efforts, open house events, and scheduling needs.
• Proctor TABE testing and administer soft skills assessments, as required.
• Conduct individualized post-secondary planning assessments.
• Transition candidates to program coaches with a clear and actionable plan.
• Build strong relationships with internal staff and coordinate referrals across partner agencies.
• Conduct intake and follow-up appointments by phone, in person, and at community outreach locations.
• Clearly communicate program eligibility requirements and participation expectations.
• Document intake screenings and maintain comprehensive applicant files.
• Provide exceptional customer service throughout the enrollment process.
• Represent QCH at Family Support Coordination meetings and agency-wide events.
• Provide administrative support and perform other duties as needed.

Skills

Interpersonal skills

Communication

Problem-solving

Detail-oriented

Independent worker

Education

Degree or 3+ yrs exp

Tools

Dropbox

Microsoft Office Suite

Job description

Queens Community House is seeking an Intake Specialist to guide applicants through the Pathways program intake and enrollment in Jamaica, NY. You will assess needs, coordinate with staff, and ensure accurate records while guiding participants to available resources.

The role emphasizes client-centered service, strong communication, and meticulous data handling. Collaboration with multiple sites and community partners is essential to support outreach, testing, and planning efforts.