Intake & Enrollment Specialist

Behavior-Frontiers; El Segundo (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Personal Time Off

Paid Holidays

Paid Sick Leave

Free Telehealth for you and dependents

Employee Assistance Program

Deals: discounts to 500+ companies

Travel discounts

Lab Testing Discounts

Discounts on prescription medications

Discounted gym memberships

Job summary

Behavior Frontiers is seeking an Intake Success Coordinator in El Segundo, CA. The role centers on handling high-volume inbound calls from families, converting inquiries into qualified enrollments, and guiding parents through the intake process in a fast-paced environment.

You will coordinate with Clinical, Sales, Recruitment and Scheduling teams, while maintaining strong partnerships with diagnosticians and healthcare providers to sustain lead generation and drive KPIs.

Qualifications

• High School Diploma or GED.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Experience closing leads.
• Ability to multi-task in a fast-paced environment.
• Ability to maintain confidentiality of PHI.
• Ability to pass FBI & DOJ fingerprinting.
• Negative TB test results.
• Valid government ID.

Responsibilities

• Handle high-volume inbound calls and inquiries, converting prospective families into qualified enrollments.
• Communicate with prospective clients through clear, timely updates.
• Respond promptly to referral sources and inbound leads to drive engagement and timelines.
• Build trust and guide families in decision-making for service providers.
• Gather key information and qualify potential clients efficiently.
• Articulate the value of Behavior Frontiers’ services with clarity and confidence.
• Create and maintain lead profiles in Salesforce with data integrity.
• Deliver excellent customer experience for every family.
• Collaborate with Clinical, Sales, Recruitment and Scheduling teams.
• Maintain relationships with diagnosticians, pediatricians, and healthcare providers to sustain lead generation.
• Meet or exceed weekly and monthly KPIs and performance targets.

Skills

Verbal & written comm

Customer service

Lead closing

Multi-tasking

Time management

PHI confidentiality

Background check clearance

TB test compliance

Government ID

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Behavior Frontiers is seeking an Intake Success Coordinator in El Segundo, CA. The role centers on handling high-volume inbound calls from families, converting inquiries into qualified enrollments, and guiding parents through the intake process in a fast-paced environment.

You will coordinate with Clinical, Sales, Recruitment and Scheduling teams, while maintaining strong partnerships with diagnosticians and healthcare providers to sustain lead generation and drive KPIs.