Enrollment Success Coordinator - Healthcare Intake

Behavior Frontiers; El Segundo (CA); Sur place; USD 30 307 - 34 440; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Personal Time Off

Paid Holidays

Telehealth for you and dependents

Employee Assistance Program

Résumé du poste

Behavior Frontiers in El Segundo, CA is seeking an Intake Success Coordinator to be the first point of contact for families seeking services. You will convert high-volume inquiries into qualified program enrollments and communicate the value of our ABA services with clarity.

In a fast-paced, goal-driven environment, you will gather information, qualify potential clients, and maintain lead profiles in Salesforce.

Qualifications

• Minimum H.S. diploma or GED.
• Excellent verbal and written communication required.
• Strong customer service and relationship-building skills.
• Experience closing leads.
• Ability to multi-task in a fast-paced environment.
• Strong time management and attention to detail.
• Ability to maintain confidentiality of PHI.
• Ability to pass FBI & DOJ fingerprinting.
• Negative TB test results.
• Valid government ID.

Responsabilités

• Manage high-volume inbound calls and inquiries, converting prospective families into qualified program enrollment.
• Communicate with prospective clients through clear, timely communications.
• Respond promptly to referral sources and inbound leads, driving engagement and conversion timelines.
• Build trust and rapport while guiding families to guide decision-making in choosing their service provider.
• Efficiently gather key information and qualify potential clients.
• Communicate the value of Behavior Frontiers' services with clarity and confidence.
• Create and maintain lead profiles in Salesforce with a high degree of data integrity.
• Deliver an excellent customer experience for every family.
• Collaborate with teams including Clinical, Sales, Recruitment, and Scheduling.
• Maintain strong relationships with key partners to drive sustained lead generation.
• Meet or exceed weekly and monthly KPIs and performance targets.

Connaissances

Verbal communication

Written communication

Customer service

Lead closing

Multi-tasking

Time management

PHI confidentiality

Background checks (FBI/DOJ)

Government ID

Formation

High School Diploma or GED

Bachelor's Degree

Outils

Salesforce

CRM systems

Description du poste

Behavior Frontiers in El Segundo, CA is seeking an Intake Success Coordinator to be the first point of contact for families seeking services. You will convert high-volume inquiries into qualified program enrollments and communicate the value of our ABA services with clarity.

In a fast-paced, goal-driven environment, you will gather information, qualify potential clients, and maintain lead profiles in Salesforce.