Intake Operations Leader – Behavioral Health

Sccs4kids; Rancho Cucamonga (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Sccs4kids in Rancho Cucamonga, CA, is seeking a Manager of Intake Operations to oversee all intake and referral activities. This role involves direct supervision of the Behavioral Health Intake Specialist team, maintaining call quality, and ensuring compliance with HIPAA standards.

The ideal candidate will have a background in psychology or social work with significant experience in behavioral health. Strong communication skills, data literacy, and the ability to manage staff effectively are essential.

Bilingual candidates (English/Spanish) are preferred to support a diverse client population.

Qualifications

• Bachelor’s degree in psychology, social work, healthcare administration, or related field required.
• Minimum three years of experience in behavioral health, healthcare, or social services.
• Demonstrated experience managing staff performance and driving measurable outcomes.

Responsibilities

• Supervise Behavioral Health Intake Specialists; manage performance and training.
• Monitor referral-to-conversion rates and call quality.
• Produce performance reports for leadership.

Skills

Behavioral health knowledge

Staff management

Data interpretation

Communication skills

Bilingual (English/Spanish)

Education

Bachelor's degree in psychology or related field

Tools

Microsoft Office

EHR systems (MyEvolve preferred)

Call tracking platforms (CallRail or equivalent)

Job description

Sccs4kids in Rancho Cucamonga, CA, is seeking a Manager of Intake Operations to oversee all intake and referral activities. This role involves direct supervision of the Behavioral Health Intake Specialist team, maintaining call quality, and ensuring compliance with HIPAA standards.

The ideal candidate will have a background in psychology or social work with significant experience in behavioral health. Strong communication skills, data literacy, and the ability to manage staff effectively are essential.

Bilingual candidates (English/Spanish) are preferred to support a diverse client population.