Client Access & Intake Coordinator

Children's Institute, Inc.; Los Angeles (CA); On-site; USD 76,650,000 - 91,980,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental, vision insurance

Tuition reimbursement

Job summary

Children's Institute, Inc. is seeking an Intake and Registration Coordinator in Los Angeles to ensure timely, accurate access to behavioral and community health services.

You will manage referrals, verify insurance eligibility, and maintain client records in a HIPAA-compliant electronic system. The role emphasizes a welcoming, trauma-informed intake experience, collaboration with clinical teams, and adherence to regulatory standards.

Qualifications

• Bachelor’s degree in child development, early childhood education, psychology, social work, or a related field required; or a minimum of four (4) years of equivalent professional experience in medical or behavioral health intake and registration.
• 6 months of demonstrated experience in intake, registration, eligibility verification, and client access processes within a medical, behavioral health, or social services setting.
• Knowledge of Medi-Cal, Managed Care Plans, and behavioral health service authorization and enrollment processes preferred.

Responsibilities

• Serves as the first point of contact for clients and families seeking services, providing a welcoming, trauma-informed, and culturally responsive intake experience.
• Conducts initial intake and registration processes, including collecting demographic, consent, and eligibility documentation in accordance with agency, county, and payer requirements.
• Verifies insurance coverage, Medi-Cal eligibility, and funding sources; identifies and communicates potential barriers to enrollment or service access.
• Accurately enters, updates, and maintains client information in the electronic health record (EHR) and related tracking systems, ensuring data integrity and timeliness.
• Coordinates intake workflows with clinical teams, program staff, and supervisors to support timely service linkage and appropriate program placement.
• Screens referrals for completeness and eligibility, following established protocols and escalating complex cases as needed.
• Communicates clearly with clients, families, and referral sources regarding intake status, next steps, and required documentation.
• Monitors intake caseloads, tracks pending registrations, and follows up to reduce delays in enrollment and service initiation.
• Maintains confidentiality and complies with HIPAA, DMH, Medi-Cal, Managed Care Plan requirements, and other applicable regulatory standards at all times.
• Supports quality assurance efforts by identifying data discrepancies, process gaps, or system issues impacting intake efficiency.

Skills

Bilingual Spanish-English

Verbal and written communication

Interpersonal skills

EHR/data management systems

Education

Bachelor’s degree or 4 years related experience

Tools

EHR systems

Job description

Children's Institute, Inc. is seeking an Intake and Registration Coordinator in Los Angeles to ensure timely, accurate access to behavioral and community health services.

You will manage referrals, verify insurance eligibility, and maintain client records in a HIPAA-compliant electronic system. The role emphasizes a welcoming, trauma-informed intake experience, collaboration with clinical teams, and adherence to regulatory standards.