Intake & Enrollment Coordinator (Bilingual)

Council on Aging Southern California; Irvine (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Council on Aging-Southern California in Irvine seeks an Administrative Coordinator to support the Behavioral Health and Wellness Department. You will screen inquiries, assist with enrollment, and maintain client records in the EHR while coordinating with clinical staff.

Ideal candidates hold a BA in Health Administration or related field, are bilingual English-Spanish, and have experience with Medi-Cal or EHR systems.

Qualifications

• Bachelor's degree in Health Administration, Public Health, Human Services, Education, Gerontology, or related field or equivalent experience.
• Bilingual English-Spanish preferred.
• Medi-Cal-based program experience desired.
• Outstanding written and verbal communication skills.
• Ability to build trust with participants and referral partners.
• Ability to work with diverse populations in a team setting.
• Proficiency with Microsoft Office (Excel, Word, Scheduling, Outlook).
• Proof of eligibility to work in the United States.
• California driver’s license, insurance, reliable transportation to community appointments.
• Live Scan background check required.

Responsibilities

• Field initial inquiries and explain program services.
• Screen participants for eligibility and complete intake assessments.
• Facilitate enrollment and document in the EHR and databases.
• Present new intakes to the Clinical Manager for assignment.
• Maintain accurate client records and call logs.
• Prepare welcome letters and packets for clients.
• Prepare reports for team meetings and monitoring.
• Assist with Medi-Cal enrollment program tasks.
• Coordinate appointment sites and enrollment with Enrollment Specialists.
• Refer participants to internal programs and community services.
• Schedule meetings, trainings, and presentations.
• Document activities and outcomes in reporting tools.
• Perform other duties as assigned.

Skills

Communication skills

Rapport building

Time management

Teamwork

Education

BA in Health Administration or related field

Tools

Microsoft Excel

Microsoft Word

Outlook

Scheduling

Electronic Health Records

Job description

The Council on Aging-Southern California in Irvine seeks an Administrative Coordinator to support the Behavioral Health and Wellness Department. You will screen inquiries, assist with enrollment, and maintain client records in the EHR while coordinating with clinical staff.

Ideal candidates hold a BA in Health Administration or related field, are bilingual English-Spanish, and have experience with Medi-Cal or EHR systems.