Intake & Eligibility Services Lead

State of South Carolina; South Carolina; On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Vacation leave

Sick leave

Paid holidays

Parental leave

Retirement plan

Deferred compensation

Job summary

The South Carolina Department of Social Services is seeking an ES Team Leader to manage the Intake area in the York County office. This role supervises clerical staff handling phones, reception, and program processing to ensure efficient service delivery and compliance with PII protections.

The position requires a Bachelor’s degree with 3 years of relevant experience, or a Master’s degree with 1 year of related experience.

Qualifications

• Requires a Bachelor's Degree and 3 years of professional experience in social services or admin management.
• A Master's Degree and 1 year of professional experience in similar fields preferred.
• Must possess a valid driver's license and access to a vehicle.

Responsibilities

• Oversee administrative functioning of the Intake area in the county office.
• Supervise clerical staff handling phones, reception, and program processing.
• Ensure professional customer service and protect PII during handling of records.
• Verify online and paper applications; ensure proper document processing and filing.
• Coordinate staff training and performance evaluations; enforce policy procedures.
• Address complaints and ensure adequate front desk coverage and workflow.

Skills

Supervising staff

Customer service

Policy implementation

Education

Bachelor's degree

Master's degree

Job description

The South Carolina Department of Social Services is seeking an ES Team Leader to manage the Intake area in the York County office. This role supervises clerical staff handling phones, reception, and program processing to ensure efficient service delivery and compliance with PII protections.

The position requires a Bachelor’s degree with 3 years of relevant experience, or a Master’s degree with 1 year of related experience.