ES Eligibility Team Leader / 61014767

State of South Carolina; South Carolina; On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Vacation leave

Sick leave

Paid holidays

Parental leave

Retirement plan

Deferred compensation

Job summary

The South Carolina Department of Social Services is seeking an ES Team Leader to manage the Intake area in the York County office. This role supervises clerical staff handling phones, reception, and program processing to ensure efficient service delivery and compliance with PII protections.

The position requires a Bachelor’s degree with 3 years of relevant experience, or a Master’s degree with 1 year of related experience.

Qualifications

• Requires a Bachelor's Degree and 3 years of professional experience in social services or admin management.
• A Master's Degree and 1 year of professional experience in similar fields preferred.
• Must possess a valid driver's license and access to a vehicle.

Responsibilities

• Oversee administrative functioning of the Intake area in the county office.
• Supervise clerical staff handling phones, reception, and program processing.
• Ensure professional customer service and protect PII during handling of records.
• Verify online and paper applications; ensure proper document processing and filing.
• Coordinate staff training and performance evaluations; enforce policy procedures.
• Address complaints and ensure adequate front desk coverage and workflow.

Skills

Supervising staff

Customer service

Policy implementation

Education

Bachelor's degree

Master's degree

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The ES Eligibility Team Leader is responsible for the administrative functioning of the Intake area of the local County DSS office to include supervising the clerical staff responsible for answering the telephones, greeting and serving customers, and performing duties related to Economic Services and Human Services programs.
• Ensures that all admin staff maintains a professional and courteous manner while serving clients; general public and staff members and performance with positive and/or appropriate customer service delivery to clients, the public and staff as integral requirement and ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data.
• Supervises administrative support staff in the Intake, Referral, and Reception areas; supervises staff person responsible for keying mileage and assuring state vehicles are properly maintained; assigns daily work and advises staff and upper management when changes in procedure are necessary to ensure that quality service is provided to customers.
• Ensures daily scanning of all information received for program areas. Ensures clerical staff are trained in correct process/procedures. Reviews work of subordinates for accuracy through spot checks; direct observation of employees’ work and through customer complaints.
• Ensures all applications are thoroughly researched and staff use SCCHIP for processing on-line and paper applications; ensures all Post Office mail is processed timely; and on-line mail is checked several times daily and mail is routed appropriately; will ensure that all documents handled by admin staff such as DFS, FCRB letters, packets, etc. are processed timely and accurately.
• Provides and/or assures that new staff are trained in policies and procedures; cross trains employees. Ensures that TANF Work Experience Interns, Volunteers, School Interns, etc. are trained, observed, and kept active with agency duties within the clerical unit.
• Ensures timely performance evaluations of staff and addresses performance and conduct issues through agency’s Progressive Discipline process. Schedules coverage of front receptionist area, schedules lunch hours and leave to assure adequate coverage of area.
• Organizes and implements policies and procedures within the work area; works with county advocate to address concerns/complaints. Addresses complaints of walk-in customers and those via phone.
• Ensures that accurate records of expedited EBT cards are maintained and follow inventory control and issuing guidelines and assists clients with replacement cards.
• Participates in Red Cross training and shelter duty or other emergency shelter duty/services as directed; performs other related duties as required.

A Bachelors Degree and three (3) years of professional experience in social services programs, corrections, education, business administration, general administrative management, or relevant program experience.

A Master's Degree and one (1) year of professional experience in social services programs, corrections, education, business administration, general administrative management, or relevant program experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / York County