Intake & Eligibility Navigator for Medicaid/Medicare

Indiana-Health-Centers,-Inc.; South Bend (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Indiana Health Centers, Inc. is seeking an Intake Specialist to manage front desk activities, process income documents, and support billing workflows. You will greet clients, schedule appointments, guide patients through Medicaid/Medicare eligibility, and coordinate with clinicians.

The role requires knowledge of EMR systems, strong data entry, and the ability to communicate clearly with diverse populations. This position emphasizes accuracy and patient service in a clinic setting.

Qualifications

• Graduation from a standard high school, or equivalent.
• One year of prior experience in an office or health-related position.
• Indiana Navigator license required for Certified Intake Specialist.

Responsibilities

• Greet clients and assist with check-in and scheduling.
• Educate clients about documents needed for service.
• Answer phones and direct calls accurately.
• Enter, maintain, and retrieve data in IHC's computer system.
• Use electronic medical records and assemble income documents.

Skills

Data entry

Microsoft Word

Excel

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

eCW EMR

Job description

Indiana Health Centers, Inc. is seeking an Intake Specialist to manage front desk activities, process income documents, and support billing workflows. You will greet clients, schedule appointments, guide patients through Medicaid/Medicare eligibility, and coordinate with clinicians.

The role requires knowledge of EMR systems, strong data entry, and the ability to communicate clearly with diverse populations. This position emphasizes accuracy and patient service in a clinic setting.