Intake & Eligibility Navigator

Indiana Health Centers, Inc.; Kokomo, Northern (IN, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Indiana Health Centers, Inc. seeks an Intake Specialist to manage client income documentation, front-office tasks, EMR data entry, and billing paperwork in a busy clinic setting.

The role requires expert knowledge of Medicaid/Medicare eligibility processes, strong data entry skills, and ability to coordinate with billing and reception teams to ensure efficient patient flow and accurate records.

Qualifications

• Graduation from a standard high school, or equivalent.
• One year of prior experience in an office or health-related position.
• Two years prior experience in an office, preferably with at least six months with IHC or in a community service agency.
• Indiana Navigator license is required for Certified Intake Specialist.
• Bilingual preferred.

Responsibilities

• Greet clients and assist with check-in.
• Educate clients on documents needed for service.
• Answer phones and route calls accurately.
• Enter, maintain, and retrieve data in IHC's computer system.
• Maintain and verify intake documents and patient information in electronic records.
• Assist in timely completion of daily billing batches and reports.
• Determine Medicaid/Medicare eligibility and refer eligible clients to programs.
• Troubleshoot patient billing questions and issues.
• Draft payment plans for manager review and approval.
• Follow standard work practices and assist with scheduling and intake processes.
• Follow procedures and participate in process improvement projects.

Skills

Logic and Analysis

Communication

Intake Functions

Work Product

Process Improvement

Education

High school diploma or equivalent

Indiana Navigator license

Tools

Microsoft Word

Microsoft Excel

Outlook

Electronic Health Records (eCW)

Job description

Indiana Health Centers, Inc. seeks an Intake Specialist to manage client income documentation, front-office tasks, EMR data entry, and billing paperwork in a busy clinic setting.

The role requires expert knowledge of Medicaid/Medicare eligibility processes, strong data entry skills, and ability to coordinate with billing and reception teams to ensure efficient patient flow and accurate records.