Intake & Eligibility Navigator

City of Seattle; Renton (WA); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

Vacation and sick leave

Job summary

The City of Seattle is seeking a Program Intake Representative to support the Care Coordination program, handling intakes for Medicaid Title XIX in home programs and ADS services. You will help with clerical tasks related to transferring and terminating clients from ADS programming, and ensure accurate documentation.

With strong interpersonal skills, you will interpret program policies, maintain records, respond to referrals, and coordinate language-access services to ensure equitable service

Qualifications

• Review intakes for completeness, accuracy, and compliance with program policies.
• Enter and maintain client data accurately in databases and case notes.
• Explain eligibility criteria and procedures in an understandable, culturally responsive manner.
• Coordinate language-access services to support clients with limited English proficiency.
• Manage high-volume referrals with attention to confidentiality and efficiency.

Responsibilities

• Review intakes, applications, and supporting docs for completeness and compliance.
• Maintain accurate client records and case notes in designated systems.
• Monitor ongoing eligibility and caseload assignments.
• Generate reports from ADS databases for supervisors and managers.
• Provide information and referrals to connect clients with community resources.

Skills

Interpersonal skills

Cultural humility

Attention to detail

Policy interpretation

Education

Two years of college education in social science or related field

Tools

Microsoft Office

ADS Databases

Job description

The City of Seattle is seeking a Program Intake Representative to support the Care Coordination program, handling intakes for Medicaid Title XIX in home programs and ADS services. You will help with clerical tasks related to transferring and terminating clients from ADS programming, and ensure accurate documentation.

With strong interpersonal skills, you will interpret program policies, maintain records, respond to referrals, and coordinate language-access services to ensure equitable service