Intake & Eligibility Specialist — Social Services

Seattle Human Services Department; Renton (WA); Sur place; USD 52 000 - 61 000; Plein temps

Résumé du poste

The City of Seattle is seeking a Program Intake Representative to support the Care Coordination program. You will review intakes, assist with eligibility, and provide referrals and resource navigation for diverse communities, including multilingual clients.

The role emphasizes trauma‑informed, client‑centered service delivery and strong clerical skills. You will handle data entry, maintain records, monitor ongoing eligibility, and coordinate with multiple providers and systems to ensure smooth

Qualifications

• Requires two years of college education in a social science, education or related field and two years of experience interviewing or counseling clients, or in community outreach, preferably in a social service setting.
• Ability to review and interpret eligibility for public program benefits and related supports.
• Experience entering data and generating reports from computer databases and Microsoft Office applications.
• Ability to conduct client interviews and gather sensitive information professionally for diverse populations.
• Knowledge of trauma-informed care and customer service best practices.

Responsabilités

• Review intake documents for completeness and compliance with program policies.
• Maintain accurate client records in designated systems.
• Monitor ongoing eligibility and caseload assignments.
• Generate reports from ADS Databases for supervisors and managers.
• Explain program requirements and resources in a clear, culturally responsive manner.
• Provide information, referrals, and resource navigation services to connect clients with community resources.
• Coordinate interpreter and language-access services for clients with limited English proficiency.
• Conduct intake assessments to determine eligibility and document needs.
• Perform other intake and client management duties as assigned.

Connaissances

Intake interviewing

Customer service

Cultural humility

Data entry

Report generation

Communication

Formation

Two years of college education

Outils

MS Office

Databases

Record systems

Description du poste

The City of Seattle is seeking a Program Intake Representative to support the Care Coordination program. You will review intakes, assist with eligibility, and provide referrals and resource navigation for diverse communities, including multilingual clients.

The role emphasizes trauma‑informed, client‑centered service delivery and strong clerical skills. You will handle data entry, maintain records, monitor ongoing eligibility, and coordinate with multiple providers and systems to ensure smooth