Program Intake Representative

Seattle Human Services Department; Renton (WA); On-site; USD 52,000 - 61,000; Full time

Job summary

The City of Seattle is seeking a Program Intake Representative to support the Care Coordination program. You will review intakes, assist with eligibility, and provide referrals and resource navigation for diverse communities, including multilingual clients.

The role emphasizes trauma‑informed, client‑centered service delivery and strong clerical skills. You will handle data entry, maintain records, monitor ongoing eligibility, and coordinate with multiple providers and systems to ensure smooth

Qualifications

• Requires two years of college education in a social science, education or related field and two years of experience interviewing or counseling clients, or in community outreach, preferably in a social service setting.
• Ability to review and interpret eligibility for public program benefits and related supports.
• Experience entering data and generating reports from computer databases and Microsoft Office applications.
• Ability to conduct client interviews and gather sensitive information professionally for diverse populations.
• Knowledge of trauma-informed care and customer service best practices.

Responsibilities

• Review intake documents for completeness and compliance with program policies.
• Maintain accurate client records in designated systems.
• Monitor ongoing eligibility and caseload assignments.
• Generate reports from ADS Databases for supervisors and managers.
• Explain program requirements and resources in a clear, culturally responsive manner.
• Provide information, referrals, and resource navigation services to connect clients with community resources.
• Coordinate interpreter and language-access services for clients with limited English proficiency.
• Conduct intake assessments to determine eligibility and document needs.
• Perform other intake and client management duties as assigned.

Skills

Intake interviewing

Customer service

Cultural humility

Data entry

Report generation

Communication

Education

Two years of college education

Tools

MS Office

Databases

Record systems

Job description

Position Description

The Program Intake Representative serves a critical role in the Care Coordination program. The Program Intake Representative’s primary responsibilities will involve receiving, reviewing, and providing feedback on intakes received for a variety of case management programs including Medicaid Title XlX in home programs such Community Options Program Entry System/Community First Choice Program (COPES/CFC), Presumptive Eligibility, and other ADS programs. The PIR position will also help with clerical responsibilities related to transferring and terminating clients from ADS programming.

The position requires strong interpersonal skills, cultural humility, attention to detail, and the ability to interpret and apply program policies and eligibility guidelines. The position will also require strong clerical and computer skills, organizing and responding to multiple types of referrals.

This position supports the Human Services Department's mission of advancing racial equity, social justice, and economic stability by helping community members navigate eligibility processes for childcare assistance, utility assistance, employment services, and other supportive programs. Through a trauma-informed, customer-centered approach, the Intake Representative ensures.

Job Responsibilities

• Review intakes documents, applications and supporting documentation for completeness, accuracy, and compliance with program policies and regulations.
• Maintain accurate and timely client records, case notes, and program documentation within designated databases and information systems.
• Monitor ongoing eligibility and caseload assignments.
• Generate reports from ADS Databases to provide to supervisors, staff and managers.
• Explain program requirements, eligibility criteria, application procedures, and available resources in a clear and culturally responsive manner.
• Provide information, referrals, and resource navigation services to connect clients with community-based organizations, government agencies, and supportive services.
• Coordinate interpreter and language-access services to ensure equitable service delivery for clients with limited English proficiency.
• Conduct intake assessments to assess needs, gather required documentation, and determine eligibility for social service programs.
• Other intake and client management duties as assigned.

Qualifications

Minimum Qualifications

Requires two years of college education in a social science, education or related field and two years of experience interviewing or counseling clients, or in community outreach, preferably in a social service setting (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class).

Desired Qualifications

• Ability to review and interpret eligibility for public program eligibility benefits, childcare subsidies, utility assistance, housing assistance, or other human service programs.
• Experience accurately entering data and generating reports from computer databases and Microsoft Office applications.
• Ability to conduct client interviews and gather sensitive information accurately and professionally of low-income populations, immigrants, refugees, older adults, individuals with disabilities, or other historically underserved communities.
• Knowledge of trauma-informed care, customer service best practices, and strengths-based engagement techniques.
• Experience working independently and maintaining confidentiality in public facing environments.
• Demonstrated commitment to racial equity, social justice, and advancing equitable outcomes for diverse communities.
• Experience coordinating services across multiple providers, agencies, or systems of care.
• Ability to manage a high-volume workload while maintaining accuracy and attention to detail.
• Bilingual or multilingual language skills that support service delivery to diverse communities.

Additional Information

Additional Requirements

Your application will not be reviewed if these items are missing or incomplete.

The pay range for this position is $37.96-$44.21 hourly.

The job is represented by PROTECH177.

Hiring Process

Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:

• Completed NEOGOV online application.
• Current résumé indicating relevant experience and education.
• Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications. Please describe how you have the relevant experience and skills to be successful in this position in your cover letter.
• Supplemental questionnaire responses

Offers of employment are contingent on verification of information provided by the applicant as part of the application process, which may include a detailed background check, pre-placement physical exam, and/or full driver's abstract, dependent upon position.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits

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Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Who may apply: This role is open to all candidates that meet the minimum qualifications. We value different view-points and life experiences. Your application will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences.