Intake & Data Coordinator - Housing Services

The Whole Child - Mental Health & Housing Services; Downey (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

The Whole Child - Mental Health & Housing Services is seeking an Intake Data Associate to maintain the front office, handle incoming calls, and assist with client records in Downey, CA. You will support program operations and connect families with housing and mental health resources.

You will collect documents, maintain HMIS records, prepare quarterly monitoring materials, and help compile month-end reports for program outcomes.

Qualifications

• High School education preferred; education/work related experience may be supplemented.
• Experience in social service setting.
• Some knowledge of mental health, nutrition, homeless and housing related resources.
• Experience or expressed desire working with underprivileged families preferred.
• Must be proficient in MS Office; must be able to learn and use client database for recordkeeping i.e. EXYM, HMIS

Responsibilities

• Field incoming calls to appropriate party; provide referrals/resources for families.
• Collect documents from clients, including leases, rental calculations, rent receipts and W9.
• Maintain Client Records.
• Maintain accurate documentation of service objectives and outcomes per guidelines.
• Maintain client data systems, including HMIS entries.
• Assist with preparation of case management related reports including outcomes, successes, etc.
• Prepare program files for quarterly and annual monitoring.
• Research and update client resources.
• Maintain up-to-date records of providers and resources.
• Monitor office supply inventory and keep the office presentable at all times.

Skills

Social services experience

Knowledge of mental health resources

Resource navigation for housing

Working with underprivileged families

MS Office proficiency

Education

High School diploma or equivalent

Tools

EXYM HMIS

MS Office

Job description

The Whole Child - Mental Health & Housing Services is seeking an Intake Data Associate to maintain the front office, handle incoming calls, and assist with client records in Downey, CA. You will support program operations and connect families with housing and mental health resources.

You will collect documents, maintain HMIS records, prepare quarterly monitoring materials, and help compile month-end reports for program outcomes.