Intake Data Associate

The Whole Child - Mental Health & Housing Services; Downey (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

The Whole Child - Mental Health & Housing Services is seeking an Intake Data Associate to maintain the front office, handle incoming calls, and assist with client records in Downey, CA. You will support program operations and connect families with housing and mental health resources.

You will collect documents, maintain HMIS records, prepare quarterly monitoring materials, and help compile month-end reports for program outcomes.

Qualifications

• High School education preferred; education/work related experience may be supplemented.
• Experience in social service setting.
• Some knowledge of mental health, nutrition, homeless and housing related resources.
• Experience or expressed desire working with underprivileged families preferred.
• Must be proficient in MS Office; must be able to learn and use client database for recordkeeping i.e. EXYM, HMIS

Responsibilities

• Field incoming calls to appropriate party; provide referrals/resources for families.
• Collect documents from clients, including leases, rental calculations, rent receipts and W9.
• Maintain Client Records.
• Maintain accurate documentation of service objectives and outcomes per guidelines.
• Maintain client data systems, including HMIS entries.
• Assist with preparation of case management related reports including outcomes, successes, etc.
• Prepare program files for quarterly and annual monitoring.
• Research and update client resources.
• Maintain up-to-date records of providers and resources.
• Monitor office supply inventory and keep the office presentable at all times.

Skills

Social services experience

Knowledge of mental health resources

Resource navigation for housing

Working with underprivileged families

MS Office proficiency

Education

High School diploma or equivalent

Tools

EXYM HMIS

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Data Associate

FULL TIME EMPLOYEE Downey Main, Downey, CA, US

3 days ago Requisition ID: 1270

FLSA: Non-exempt

DEPARTMENT: Housing Services

STATEMENT OF PURPOSE: The Intake Associate working in the designated Programs will maintain the front office area, is responsible for incoming calls and ensuring supplies are maintained. In addition, may assist in keeping track of databases with client related information for month end reporting.

ESSENTIAL DUTIES:

• Field incoming calls to appropriate partyProvide referrals/resources for families.
• Support staff with identifying potential programs,Collect documents from clients, including leases, rental calculations, rent receipts and W9
• Maintain Client Records
• Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, and Family Promise guidelines.
• Maintain client related data systems, including case notes and HMIS entries.
• Assist with preparation of case management related reports including but not limited to: outcomes, successes, etc.
• Prepare program files for quarterly and annual monitoring.
• Research and update client resources
• Maintain up-to-date records of providers and resources.
• Monitor office supply inventory and make certain office is presentable at all times.

QUALIFICATIONS:

• High School education preferred; education/work related experience may be supplemented.
• Experience in social service setting
• Some knowledge of mental health, nutrition, homeless and housing related resources.
• Experience or expressed desire working with underprivileged families preferred.
• Must be proficient in the following computer applications—MS Office; must be able to learn and use client database for recordkeeping i.e. EXYM, Homeless Management Information System (HMIS)

The Whole Child is an equal employment opportunity employer and no candidate for employment will be rejected on account of race, color, religion, national origin, age, marital status, or sex. Candidates with physical impairments will be considered so long as it can be reasonably demonstrated that the duties and responsibilities can be effectively performed without hazard to the individual, fellow employees, or clientele.