Intake Coordinator: Start of Care Specialist

Humantouchhealth; Falls Church (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary Based on Experience

Full-Time, In-Office Position

Monday-Friday Schedule

Medical, Dental & Vision Insurance

Paid Vacation, Sick Leave & Holidays

Aflac Options

Supportive Clinical and Administrative

Professional Growth and Advancement Op

Established Home Health Organization \

Serving Communities for Over 27 Years

Job summary

Human Touch Home Health in Falls Church, VA is seeking an Intake Specialist who is organized, detail-oriented, and customer-focused to join our in-office team. You will process referrals, verify demographics and insurance, coordinate with hospitals and physicians, and help move referrals from received to ready for care.

This full-time position offers a Monday–Friday schedule, in-office environment, and opportunities for growth within an established home health organization serving communities

Qualifications

• Must have high school diploma or GED.
• Experience in intake, healthcare administration, or home health preferred.
• Strong communication and organizational skills required.
• Attention to detail and ability to manage multiple referrals.

Responsibilities

• Receive and process incoming home health referrals
• Review referral documentation for completeness and accuracy
• Enter patient and referral information accurately into company systems
• Verify patient demographics and insurance information
• Perform insurance eligibility and benefits verification
• Communicate with hospitals, physicians, rehabilitation facilities, case managers, and other referral sources
• Obtain missing clinical documentation, physician orders, face-to-face documentation, and other required information
• Coordinate with clinical leadership to determine whether referrals meet admission criteria
• Communicate accepted referrals and Start of Care needs to appropriate clinical and scheduling teams
• Maintain accurate referral status and follow up on pending referrals
• Communicate professionally with patients and families regarding the intake process
• Ensure documentation is completed according to agency, payer, and regulatory requirements
• Maintain patient confidentiality and HIPAA compliance
• Assist with tracking referral volume, admissions, pending referrals, and referral outcomes
• Work closely with clinical, scheduling, billing, recruiting, and administrative teams to support smooth patient admissions

Skills

Written and Verbal Communication

Attention to Detail

Organization & Time Management

Multitasking

Confidentiality & HIPAA

Dependable Attendance

Education

High School Diploma or GED

Tools

WellSky

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Human Touch Home Health in Falls Church, VA is seeking an Intake Specialist who is organized, detail-oriented, and customer-focused to join our in-office team. You will process referrals, verify demographics and insurance, coordinate with hospitals and physicians, and help move referrals from received to ready for care.

This full-time position offers a Monday–Friday schedule, in-office environment, and opportunities for growth within an established home health organization serving communities