Intake Coordinator (RN/LPN)

Charity Care Group The Foundation; Suffolk (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Charity Care Group seeks an Intake Coordinator (RN/LPN) to serve as the first contact for home health referrals. You will ensure accurate intake, regulatory compliance, and smooth onboarding for each client served from our headquarters in Virginia.

The role requires collaboration with physicians, care teams, and families to uphold compassionate, patient-centered care. Strong EMR proficiency and organizational skills are essential for success in this position.

Qualifications

• Compassionate, detail-oriented intake professional required.
• RN or LPN license in Virginia is required.
• Experience with home health or intake coordination preferred.

Responsibilities

• Manage intake and recertification of home health referrals.
• Coordinate physician orders for home care and recertification; relay to care team.
• Collaborate with physicians and clinicians to implement and update patient care plans.
• Maintain thorough, timely patient records; communicate changes to the care team.
• Educate patients and families about care plans and agency services.
• Ensure intake processes meet agency, state, and federal standards.
• Promote safety and infection control in care delivery.
• Mentor new staff in intake techniques and compliance initiatives.

Skills

Compassionate

Organized

Detail-oriented

Education

RN or LPN license in VA

Tools

EMR systems

Job description

Position: Intake Coordinator (RN/LPN) Location: HeadQuarters Reports To: Clinical Director Website: www.charitycaregroup.org

Join Our Mission: Facilitating Exceptional Home Health Care from the Start

At Charity Care Group, we believe every patient's journey begins with a caring, competent, and detail-oriented intake process. As our Intake Coordinator, you'll be the initial point of contact for new home health referrals, ensuring seamless onboarding, regulatory compliance, and a compassionate welcome for every client. This is your chance to make a direct impact on patient care-right from the very first step.

Job Description: Championing Patient-Centered Onboarding

As an Intake Coordinator, you'll manage the intake and recertification of home health referrals, collaborating with physicians, patients, and our care team to ensure the highest standards of accuracy, communication, and compliance. Your role is critical in setting the tone for the quality of care our patients and families experience.

Key Responsibilities:

• Referral Management: Obtain and accurately document all referral information for new and existing home health patients.
• Order Coordination: Secure and verify physician orders for home care initiation and recertification; communicate orders promptly and clearly to the care team.
• Care Plan Collaboration: Work closely with physicians and other clinicians to implement and update individualized patient care plans.
• Documentation & Communication: Maintain thorough, timely, and accurate patient records; communicate patient data, observations, and changes to the care team both verbally and in writing.
• Patient Advocacy: Support and educate patients and families on care plans, pain management, and agency services.
• Regulatory Compliance: Ensure all intake and recertification processes meet agency, state, and federal standards.
• Quality & Safety: Promote a safe care environment by adhering to best practices in medication administration, infection control, and risk reduction.
• Team Support: Mentor and support new staff in the intake process; participate in performance improvement and compliance initiatives.

Candidate Profile: Compassionate, Organized, and Detail-Oriented

Licensure: Current RN or LPN license in Virginia (required)

Experience: Minimum 1 year in a clinical, home health, or intake coordination role preferred

Communication: Exceptional verbal and written communication skills with a strong focus on patient and family education

Independence: Ability to work autonomously, prioritize tasks, and manage time effectively

Technical Skills: Proficient in EMR/documentation systems and comfortable with technology

Professionalism: Maintains confidentiality, complies with all agency policies, and represents Charity Care Group with integrity and empathy

Physical & Environmental Demands

• Ability to sit, stand, walk, and use hands to handle or feel for extended periods
• Occasional lifting (up to 25 pounds)
• Frequent talking, hearing, and computer use
• Work is performed in a clinical office and/or patient home environment

Why Join Charity Care Group?

• Mission-Driven Work: Make a meaningful difference in the lives of patients and families from the very first interaction.
• Supportive Culture: Join a team that values compassion, excellence, and professional growth
• Work-Life Balance: Flexible scheduling and a calm, collaborative work environment
• Impact: Be the crucial bridge between referral and care, ensuring every patient receives the best possible start

Ready to help patients start their care journey with confidence and compassion?