Intake Coordinator: Seamless Start to Home Care

Polaris Healthcare; Village of Spring Valley (NY); On-site; USD 52,000 - 74,000; Full time

Job summary

Marquis Licensed Home Care Services Agency seeks an Intake Coordinator to manage referrals from intake through start of care, ensuring compliance with policies and payer requirements. You will liaise with referral sources, patients, families, and providers to ensure timely admission to home care services.

The role requires experience in LCHSA/MLTC settings, knowledge of Medicaid eligibility and payer processes, and excellence in communication and organization.

Qualifications

• Experience as Intake Coordinator in LCHSA/MLTC or similar setting.
• Knowledge of MLTC enrollment and Medicaid eligibility.
• Experience with payer requirements and referral management.
• Strong communication and organizational skills.

Responsibilities

• Manage and follow up on all assigned referrals through admission and start of care.
• Verify eligibility, authorizations, and payer requirements for home care services.
• Coordinate communication between referral sources, patients, caregivers, managed care plans, and agency staff.
• Obtain and review all required documentation for admission.
• Ensure compliance with New York State Department of Health regulations and agency policies.
• Track referral status and maintain accurate documentation in agency systems.
• Answer incoming calls professionally and courteously, providing information regarding agency services.
• Work collaboratively with staffing, nursing, and administrative teams to ensure seamless service initiation.
• Maintain strong relationships with hospitals, rehabilitation facilities, MLTCs, physicians, and community referral sources.
• Meet intake and admission timelines while maintaining a high level of accuracy and customer service.

Skills

EHR proficiency

Microsoft Office

Communication skills

Organizational skills

Problem-solving

Referral management

Multitasking

Relationship building

Tools

EHR systems

Job description

Marquis Licensed Home Care Services Agency seeks an Intake Coordinator to manage referrals from intake through start of care, ensuring compliance with policies and payer requirements. You will liaise with referral sources, patients, families, and providers to ensure timely admission to home care services.

The role requires experience in LCHSA/MLTC settings, knowledge of Medicaid eligibility and payer processes, and excellence in communication and organization.