Central Intake Coordinator

MHA Inc.; Chicopee (MA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & P

Job summary

Mental Health Association is seeking an on-site Central Intake Coordinator in Chicopee, MA. You will warmly greet individuals seeking behavioral health services and use electronic health record systems to register, verify insurance, and schedule appointments.

The role demands proficiency with Microsoft Office and data entry, strong communication, and accuracy, with bilingual Spanish being a plus. Schedule is Mon-Thu 8:30am-5pm and Fri 9am-3pm, with a pay range of $19-$21 per hour.

Qualifications

• Associate’s degree or equivalent experience required.
• Office and data entry experience necessary.
• Bilingual in Spanish is a plus.
• Strong verbal and written communication skills.
• High level of accuracy in work and communication.
• Proficient computer skills: Outlook, Word, Excel, Publisher, PowerPoint, and other databases.
• Ability to maintain confidentiality.

Responsibilities

• Collaborate with individuals and referral sources to facilitate access to services.
• Register new individuals into the electronic health record system.
• Verify insurance eligibility and schedule initial appointments.
• Maintain an organized waitlist for services.
• Work with fiscal, administrative, and program teams to ensure smooth operations.

Skills

Customer service

Data entry

Verbal communication

Written communication

Confidentiality

Microsoft Office

EHR systems

Independent work

Education

Associate’s degree or equivalent experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Publisher

PowerPoint

Specialized databases

Job description

Position Summary

The Central Intake Coordinator is an experienced customer service professional responsible for providing a warm and professional greeting to individuals seeking various behavioral health services. This role requires proficiency in utilizing electronic health record systems, computer systems, and verifying insurance eligibility.Please note this is an on-site position in Chicopee, MA.

Pay range: $19-$21 an hour

Schedule: Monday through Thursday 8:30am-5pm, & Friday 9am-3pm (40hrs)

Essential Job Functions

• Collaborate effectively with individuals and community referral sources to facilitate access to services.
• Register new individuals into the electronic health record system.
• Verify insurance eligibility and schedule initial appointments.
• Maintain an organized waitlist for services.
• Work closely with fiscal, administrative, and program teams to ensure smooth operations.

Requirements

• Associate’s degree or equivalent experience required.
• Office and data entry experience necessary.
• Bilingual in Spanish is a plus.
• Strong verbal and written communication skills.
• High level of accuracy in work and communication.
• Proficient computer skills, including the ability to work independently in Microsoft Outlook, Word, Excel, Publisher, PowerPoint, and other specialized databases.
• Ability to maintain confidentiality of information.
• Skills in reading, analyzing, and interpreting information.
• Organizational skills to keep systems orderly and the ability to collaborate effectively with diverse staff.
• Visual acuity for reading and interpreting written and computer screen data.
• Manual coordination and dexterity for operating a computer and other office equipment.
• Ability to sit for extended periods while using a computer.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $19-21 an hour

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.