Administrative Assistant- OTP

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

EAP

Job summary

Behavioral Health Network, Inc. in Worcester, MA is seeking an Administrative Assistant to join our OTP team and support the intake process for individuals served. You will help with documentation, scheduling, and coordinating with clinical staff to ensure smooth admissions.

The role offers meaningful work within a respected behavioral health network with comprehensive benefits and opportunities for professional growth in a mission-driven environment.

Qualifications

• High School Diploma or GED required.
• At least 1 year of administrative/secretarial support experience.
• Proficient in Microsoft Office and standard office equipment.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work with individuals recovering from substance use disorders.

Responsibilities

• Welcome individuals served and visitors, complete intake with required documentation.
• Enter and maintain records in Carelogic, Central Registry, and Methasoft.

Skills

Microsoft Office

Interpersonal communication

Written communication

Education

High School Diploma or GED

Tools

Carelogic

Central Registry

Methasoft

Job description

Worcester 190 Freemont St
190 Fremont St
Worcester, MA 01603, USA

Worcester 190 Freemont St
190 Fremont St
Worcester, MA 01603, USA

• Pay or shift range: $21 USD to $24.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Administrative Assistant to join our OTP team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Meaningful Administrative Role - Serve as a key point of contact for individuals served, supporting their treatment journey from day one.
• Professional Growth - Develop skills across clinical documentation systems, office operations, and community coordination.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a respected organization serving Massachusetts communities since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Welcome individuals served and visitors, and complete the intake process, including demographic information and required documentation.
• Enter and maintain accurate records in Carelogic, Central Registry, and Methasoft platforms.
• Schedule intake diagnostics and appointments, and alert clinical and nursing staff of admissions.
• Scan and maintain intake and treatment documentation in the EHR document library.
• Answer incoming calls, coordinate referrals with clinical staff, and collect payments/copayments as needed.

Who You Are:

• High School Diploma or GED required.
• One year of prior administrative/secretarial support experience.
• Proficient in Microsoft Office and standard office equipment.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work effectively with individuals recovering from substance use disorders and understand the sensitivities of the population served.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, serve, and support one another. If you're ready to bring your organizational skills to a mission-driven team where your work truly matters, we'd love to hear from you.

Pay Range: $21.00-$24.50/hr

Qualifications

Skills

Behaviors

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.