Intake Coordinator - Los Angeles, Ca

AdvisaCare; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Intake Coordinator to facilitate the referral process between hospitals and recuperative care staff. This role is crucial for ensuring smooth transitions and fostering positive relationships with hospital partners. The ideal candidate will have a strong administrative background, excellent communication skills, and a compassionate approach to client interactions. Join a dedicated team focused on making a difference in the community by providing essential services to those in need. If you are driven by empathy and have a passion for helping others, this position offers a rewarding opportunity to contribute to impactful programs.

Qualifications

• 2+ years experience in administrative support, ideally in healthcare.
• Strong proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

• Serve as point of contact for social workers on referrals.
• Create and manage client files, ensuring timely documentation.

Skills

Administrative Support

Communication Skills

Microsoft Suite

Organizational Skills

Customer Service

Education

Experience in Healthcare or Social Services

Bilingual (Preferred)

Job description

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POSITION TITLE: Intake Coordinator, Los Angeles

LOCATION: Los Angeles, Ca

CLASSIFICATION: Non-Exempt

SALARY: $20.00 Hourly Rate

• Work Shift: Monday - Friday 8:30AM-5:00PM. Must be open to possible schedule change to Sunday-Thursday if need arises
• Fridays and any weekend day worked is work from home
• This position will also assist other locations as needed (Ventura)
• Position Title to be filled as soon as possible
  
  

POSITION TITLE: Intake Coordinator, Los Angeles

REPORTS TO: Director of Accounts Relationship

LOCATION: Los Angeles, Ca

CLASSIFICATION: Non-Exempt

SALARY: $20.00 Hourly Rate

PERTINENT INFORMATION:

• Work Shift: Monday - Friday 8:30AM-5:00PM. Must be open to possible schedule change to Sunday-Thursday if need arises
• Fridays and any weekend day worked is work from home
• This position will also assist other locations as needed (Ventura)
• Position Title to be filled as soon as possible
  
  

Intake Coordinator

The Intake Coordinator will manage the referral process serving as a liaison between the hospital social workers and the NHF Recuperative care staff, ensuring a smooth transition from hospital to our Recuperative Care Program. They will assure information is gathered from hospitals accurately and thoroughly according to established program policies. They would be tasked at fostering a positive and collaborative partnership with our partners, providing quality customer service and clear and effective communication.

Responsibilities And Initiatives

To help NHF meet its growth goals, the Intake Coordinator will:

• Serve as point of contact for social workers on referrals, providing internal and external updates on referral status.
• Create and initiate client file, ensure referrals are documented correctly and in a timely manner into a database, confirming that our Guest Services Associates, Nursing and Social Services team have been updated. You’d be tasked to finalize the referral by communicating directly with the Interdisciplinary team
• Communicate effectively with team about referrals and admissions.
• Build trusting relationships with hospital partners and community partners.
• Deliver excellent customer service and exercise good judgment with a compassionate, positive attitude while managing a population of clients who may be experiencing difficult life events, such as homelessness, unemployment, addiction recovery, health issues and/or poverty.
• Support marketing efforts that help promote services, educate stakeholders, and identify new opportunities (i.e., conducting in-service trainings and site visits, following up on marketing leads, preparing marketing materials and presentations, retrieving success stories, coordinating webinars, updating databases and spreadsheets, and creating reports and dashboards).
• Maintain guest census roster and ensure intake/discharge
• Handle insurance care coordination for our guests in conjunction with Social Services department
• Provide input and evaluation of programming for quality improvement purposes.
• Maintain confidentiality of patient information.
• Work collaboratively with other members of the team, including active participation in department and agency staff meetings and trainings.
• Attend and provide information on guest referral, intake, and discharge status during board review meetings
• Project a positive professional image and adhere to organization dress code
• Flexibility to adapt to schedule changes to meet the needs of the facility
• Assist in providing information and support to the team
• Must be able to aid other NHF facilities as assigned by supervisor when the need arises
• Complete additional duties and assignments as required to meet the needs of the facility, notwithstanding primary roles
• Always follow NHF policies and procedures
  
  

Requirements

• At least 2 years of experience in an administrative support capacity, 1 year of experience in a healthcare or social services setting
• Strong proficiency with Microsoft Suite which includes Word, Excel, and Outlook
• Have strong written and verbal communication skills
• Excellent in multi-tasking; have strong organizational and time management skills
• Experience in medical office/recuperative care setting (preferred)
• Familiarity with HIPAA (preferred)
• Have friendly and service-oriented mindset. Be people first and be driven by empathy
• Bilingual in a language that is commonly spoken in Los Angeles, other than English. (Preferred, not required)
  
  

Physical Requirements

• Works in office area under normal working conditions
• Is subject to frequent interruptions
• Must be able to read material and use a computer
• Must be able to hear well enough to communicate with co-workers
• Standing and walking
• Climbing/Stooping/Kneeling
• Lifting/Pulling/Pushing
• Fingering/Grasping/Feeling
  
  

Benefits

PROGRAMS

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http: //nationalhealthfoundation.org

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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