Patient Access Representative II **$1,500 Sign On Bonus**

Valley Presbyterian Hospital; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is looking for a detail-oriented Patient Access Representative II to enhance patient access operations. This role involves scheduling, registration, and financial clearance, ensuring a seamless experience for patients. With a strong focus on teamwork and professional growth, this position offers a supportive environment where your contributions directly impact community health. If you are passionate about providing high-quality patient services and thrive in a fast-paced setting, this opportunity is perfect for you. Join a dedicated team committed to excellence in patient care and make a meaningful difference today.

Benefits

Sign-On Bonus

Professional Development Opportunities

Supportive Work Environment

Qualifications

• 2+ years of experience in Patient Access Services required.
• Strong communication and organizational skills essential.
• Bilingual in Spanish preferred for effective patient interaction.

Responsibilities

• Schedule and pre-register elective procedures accurately.
• Verify insurance benefits and obtain pre-certifications.
• Maintain a 97% accuracy level in data entry.

Skills

Patient Access Services

Computer Literacy

Communication Skills

Medical Terminology

Organizational Skills

Bilingual (Spanish)

Education

High School Diploma

Some College Coursework

Certified Patient Account Technician

Tools

Meditech

Job description

Patient Access Representative II **$1,500 Sign On Bonus**

Join to apply for the Patient Access Representative II **$1,500 Sign On Bonus** role at Valley Presbyterian Hospital

Patient Access Representative II **$1,500 Sign On Bonus**

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About Valley Presbyterian Hospital

Valley Presbyterian Hospital is a beacon of health in the San Fernando Valley committed to providing outstanding care and improving community health. We are seeking an experienced and detail-oriented Patient Access Representative II to join our dedicated team.

Employment Status:

Full Time (72-80 Hours Per Pay Period)

Job Category:

Administrative & Professional

Salary Range (DOE):

$23.22 - $27.22 per hour

Patient Access Representative II

About Valley Presbyterian Hospital

Valley Presbyterian Hospital is a beacon of health in the San Fernando Valley committed to providing outstanding care and improving community health. We are seeking an experienced and detail-oriented Patient Access Representative II to join our dedicated team.

Position: Patient Access Representative II

What You'll Do: As a Patient Access Representative II, you will be responsible for performing advanced patient access duties, including scheduling, pre-registration, registration, and financial clearance. This role ensures accurate data entry into Meditech, securing pre-certifications, and verifying insurance coverage while providing excellent customer service. The Patient Access Representative III plays a critical role in maintaining smooth patient access operations and assists the supervisor in overseeing staffing schedules and resolving complex patient inquiries.

Responsibilities

• Accurately schedule and pre-register elective procedures and services.
• Pre-register and schedule patients using Meditech Community Wide Scheduling (CWS) module.
• Ensure proper physician orders and adherence to hospital regulations for scheduling.
• Obtain and verify financial and demographic data necessary for patient registration.
• Verify insurance benefits and eligibility for services and ensure pre-certifications/authorizations are obtained according to payor requirements.
• Obtain Letters of Agreement for patients capitated to other facilities and ensure financial clearance is in place before the patient’s procedure.
• Calculate patient financial responsibilities and negotiate payments with private pay and underinsured patients.
• Assist in obtaining payments for co-pays, deductibles, and non-covered services.
• Assist patients with information about financial options, including cash, check, credit card, and bank financing.
• Maintain an accuracy level of 97% in data entry for patient demographics and financial information.
• Collaborate with the Supervisor or Director to resolve escalated issues or problem accounts.
• Ensure compliance with EMTALA regulations for Emergency Department registrations.
• Maintain patient privacy and adhere to HIPAA standards.
• Provide transportation escort and services for patients as needed.
• Perform additional duties as assigned, ensuring flexibility to work in all areas of Patient Access Services.
  
  

What We're Looking For:

Experience:

• Minimum of two (2) years of experience as a Patient Access Services Representative
• Strong computer literacy skills
• Excellent communication and public relations skills
• Knowledge of medical terminology
• Bilingual (Spanish) preferred
• Strong organizational and documentation skills.
  
  

Education:

• High School diploma or equivalent required
• Some college coursework, Certified Patient Account Technician certification, or medical terminology course preferred
  
  

Licensures/Certification:

• Must successfully complete and maintain LA City Fire Card certification within the first 30 days of employment
• Must successfully complete and maintain Managing Aggressive Behavior certification within 30 days of employment
  
  

Why You'll Love Working Here:

Supportive Environment:

• We prioritize teamwork, professional growth, and a positive work culture.
  
  

Impactful Work:

• Your role will directly contribute to the smooth operation of our organization.
  
  

Professional Development:

• We offer continuous learning and advancement opportunities to help you grow in your career.
  
  

General Responsibilities:

• This position is designed for a detail-oriented individual with strong communication and organizational skills, committed to delivering high-quality patient access services.
• The Patient Access Representative III ensures the smooth functioning of patient scheduling, pre-registration, and registration processes, contributing to the overall efficiency of the hospital’s operations.
• Comply with VPH policies, demonstrating professionalism and cultural sensitivity.
• Communicate accurately and supportively with team members, demonstrating effective business writing and oral communication skills.
• Actively participate in performance improvement activities and department-specific training.
• Demonstrate knowledge of safety practices, including infection control protocols.
• Contribute to the Patient Safety Program by reporting near misses and participating in education activities.
  
  

Work Environment:

• Primarily an indoor office environment, well-lit and ventilated.
• Fast-paced work environment with frequent contact with staff and the public.
• Requires clear communication with staff, physicians, vendors, patients, and families from diverse backgrounds.
• Handles interruptions and inquiries while managing emotional situations involving patient care.
  
  

Physical Demands:

• Frequent sitting with occasional standing and walking.
• Continuous use of hands for typing and grasping, with occasional reaching above shoulder level.
• Occasional lifting of objects up to 25 pounds.
• Continuous use of near vision, hearing, and verbal communication.
  
  

Key Responsibilities:

• Patient Care Excellence: Champion a positive patient experience, ensuring high standards of care and safety.
• Team Leadership: Mentor and support staff, fostering a collaborative and efficient work environment.
• Operational Management: Oversee scheduling, resource availability, and staff assignments to ensure smooth operations.
• Communication & Collaboration: Facilitate clear communication between patients, families, staff, and physicians.
• Performance Improvement: Participate in quality initiatives and ensure compliance with regulatory requirements.
  
  

Ready to Elevate Your Career? Join us at Valley Presbyterian Hospital and be a part of a team dedicated to excellence in patient care. Apply today to lead, inspire, and make a difference!

$23.22 - $27.22 per hour

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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