Intake Coordinator: Empathy-Driven Patient Access

BayMark Health Services, Inc.; Lewisville (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Dental benefits

Vision benefits

401(K)

Paid time off

Job summary

BayMark Health Services, Inc. is seeking an Intake Coordinator to join our Lewisville, TX, contact center. You will guide potential patients, inform families about treatment options, and schedule services with empathy and clarity.

Ideal candidates have call center experience, strong listening skills, and comfort with multiple systems (CRM/EHR, Salesforce). We offer competitive pay, robust benefits, and opportunities for growth in addiction treatment services.

Qualifications

• Respond to inquiries from potential patients and families to determine suitable treatment options and schedule appointments.
• Actively listen to caller histories to build rapport and trust.
• Explain treatment options clearly and document information accurately.
• Check insurance benefits and eligibility.
• Update CRM/EHR systems promptly and completely.
• Demonstrate empathy and professionalism with callers.

Responsibilities

• Respond to inquiries and determine appropriate treatment options and schedule appointments.
• Actively listen to caller histories to build rapport and trust.
• Explain treatment options and record information accurately.
• Check insurance benefits and eligibility.
• Update CRM/EHR with timely, accurate data.
• Demonstrate empathy and supportive communication.

Skills

Active listening

Verbal communication

Attention to detail

Consultative selling

Multitasking

Customer service

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Salesforce

Microsoft Office

Job description

BayMark Health Services, Inc. is seeking an Intake Coordinator to join our Lewisville, TX, contact center. You will guide potential patients, inform families about treatment options, and schedule services with empathy and clarity.

Ideal candidates have call center experience, strong listening skills, and comfort with multiple systems (CRM/EHR, Salesforce). We offer competitive pay, robust benefits, and opportunities for growth in addiction treatment services.