Care Coordination Specialist – Intake & Scheduling

Dynamic Access Llc; Richardson (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Dynamic Access Llc is seeking an Intake Coordinator in Richardson, TX to provide administrative and logistical support for our home infusion referral intake process. You will review referrals, assign them to field RNs, and coordinate communication among pharmacies, nurses, and leadership to ensure timely starts of care.

The ideal candidate has healthcare intake experience, strong organizational and communication skills, and proficiency with EHR or intake software.

Qualifications

• Must have healthcare intake experience or referrals coordination.
• Strong organizational and time-management skills are essential.
• Excellent communication and customer-service abilities when engaging with patients and providers.
• Proficiency with electronic health records (EHR) or intake software systems.

Responsibilities

• Referral Management: Receive, review, and process new patient referrals from pharmacy partners, case managers, and providers; verify authorization before scheduling.
• Nurse Pairing & Case Assignment: Match referrals with available RNs by geography, skill, and availability; ensure orders and documentation are ready.
• Care Coordination: Communicate referral status and patient readiness to nursing and scheduling teams for timely care initiation.
• Documentation: Enter and maintain patient data and communication notes in EHR and company systems.
• Collaboration: Work with team to ensure smooth transition from intake to active care.
• Communication: Maintain professional communication with patients, families, and providers throughout the intake process.
• Compliance: Adhere to HIPAA and regulatory standards.

Skills

Organizational skills

Time management

Communication skills

Customer service

Team collaboration

Education

High school diploma or equivalent

Healthcare/pharmacy tech cert (optional)

Tools

EHR software

Job description

Dynamic Access Llc is seeking an Intake Coordinator in Richardson, TX to provide administrative and logistical support for our home infusion referral intake process. You will review referrals, assign them to field RNs, and coordinate communication among pharmacies, nurses, and leadership to ensure timely starts of care.

The ideal candidate has healthcare intake experience, strong organizational and communication skills, and proficiency with EHR or intake software.