Intake Coordinator - Edison, NJ

Grace Healthcare Services; Edison (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Grace Healthcare Services in New Jersey is seeking an Intake Coordinator to be the initial point of contact for referrals and to ensure clear communication between referral sources, families, and the clinical team.

The role requires strong organizational and interpersonal skills, proficiency in MS Word, Excel, and PowerPoint, and the ability to manage multiple tasks in a fast-paced hospice setting with discretion and accuracy.

Qualifications

• High school diploma required.
• Minimum 3 years of relevant administrative or intake experience, preferably in healthcare or hospice.
• Strong communication and organizational skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Professional phone etiquette and strong typing skills.
• Ability to manage multiple tasks simultaneously and handle sensitive information with discretion.

Responsibilities

• Serve as a professional and compassionate first point of contact for patients, families, and referral sources.
• Accurately process and document all new referrals.
• Notify Community Representatives promptly upon receipt of a referral.
• Alert the Clinical Director or designee regarding upcoming admissions.
• Provide timely updates to referral sources throughout the intake process.
• Track and follow up on key documentation, including: Skilled care status and discharge dates; Receipt and completion of consents; Initial Plans of Care, Physician Certifications, Revocations, and other admission documents.
• Maintain a high level of accuracy and efficiency in administrative tasks.
• Support cross-functional teams with timely communication and coordination.

Skills

Strong communication

Organizational skills

Phone etiquette

Typing speed

Discretion

Multitasking

Education

High school diploma

Tools

Microsoft Word

Excel

PowerPoint

Job description

About Grace Healthcare Services
Founded in 2005, Grace Healthcare Services is committed to transforming the hospice experience through excellence, compassion, and service. We believe caring for the terminally ill is a sacred privilege and are proud to serve patients and families across New Jersey. We focus on elevating the standard of hospice care while honoring each patient with dignity and grace.

Position Summary
The Intake Coordinator plays a critical role in the referral and admission process. This individual is the first point of contact for new referrals and is responsible for ensuring smooth communication between referral sources, families, and the clinical team. The role requires exceptional organizational, clerical, and interpersonal skills to support operational excellence in a fast-paced environment.

Key Responsibilities

Serve as a professional and compassionate first point of contact for patients, families, and referral sources

Accurately process and document all new referrals

Notify Community Representatives promptly upon receipt of a referral

Alert the Clinical Director or designee regarding upcoming admissions

Provide timely updates to referral sources throughout the intake process

Track and follow up on key documentation, including:

Skilled care status and discharge dates

Receipt and completion of consents

Initial Plans of Care, Physician Certifications, Revocations, and other admission documents

Maintain a high level of accuracy and efficiency in administrative tasks

Support cross-functional teams with timely communication and coordination

Qualifications

High school diploma or equivalent required

Minimum of 3 years of relevant administrative or intake experience, preferably in a healthcare or hospice setting

Strong communication and organizational skills

Proficient in Microsoft Word, Excel, and PowerPoint

Professional phone etiquette and strong typing skills

Ability to manage multiple tasks simultaneously and handle sensitive information with discretion

Why Join Grace?
At Grace, we understand that our team is at the heart of our mission. We offer a supportive, mission-driven environment where your work truly makes a difference in the lives of others.