Intake Coordinator

Grace At Work; Bedford (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

401(k)

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Grace at Work in Bedford, IN is seeking a compassionate Intake Coordinator to join our team. You’ll be the first point of contact for clients and families, guiding them to care and support services with empathy.

You will manage the intake from inquiry to enrollment, conduct screenings, keep records up to date, and coordinate with internal care teams to ensure smooth transitions. This role requires organization, strong communication, and a client-first approach.

Qualifications

• High school diploma or GED required; associate's or bachelor's degree in human services or related field a plus.
• Knowledge of HIPAA and client confidentiality requirements would be beneficial.
• Experience in intake coordination, case management, social services, or related field preferred.

Responsibilities

• Manage the client intake process from initial inquiry through enrollment and onboarding.
• Conduct intake screenings, assessments, and interviews with prospective clients and families.
• Maintain accurate and up-to-date client records, documentation, and intake forms.
• Coordinate with internal care teams to ensure smooth client transitions and service placement.
• Respond promptly to phone, email, and in-person inquiries with professionalism and empathy.
• Track intake data and generate reports to support organizational goals.
• Ensure compliance with applicable regulations, policies, and confidentiality standards.

Skills

Interpersonal skills

Communication

Multi-tasking

Organizational skills

Education

High school diploma or GED

Associate's or Bachelor's in human services (plus)

Tools

EHR software

Case management software

Job description

Benefits:

• Employee discounts


• Health insurance


• 401(k)


• Competitive salary


• Opportunity for advancement


• Paid time off


• Training & development

About the Role:

Grace at Work is looking for a compassionate and organized Intake Coordinator to join their team in Bedford, IN. In this vital role, you'll be the first point of contact for clients and families, helping connect them with the care and support services they need. If you thrive in a people-centered environment and love making a meaningful difference, this opportunity is for you.

Responsibilities:

• Manage the client intake process from initial inquiry through enrollment and onboarding


• Conduct intake screenings, assessments, and interviews with prospective clients and families


• Maintain accurate and up-to-date client records, documentation, and intake forms


• Coordinate with internal care teams to ensure smooth client transitions and service placement


• Respond promptly to phone, email, and in-person inquiries with professionalism and empathy


• Track intake data and generate reports to support organizational goals


• Ensure compliance with applicable regulations, policies, and confidentiality standards

Requirements:

• Prior experience in intake coordination, case management, social services, or a related field preferred


• Strong interpersonal and communication skills with a compassionate, client-first approach


• Proficiency in data entry, electronic health records (EHR), or case management software


• Ability to multitask, prioritize, and stay organized in a fast-paced environment


• High school diploma or GED required; associate's or bachelor's degree in human services or related field a plus


• Knowledge of HIPAA and client confidentiality requirements


• Reliable, detail-oriented, and committed to serving vulnerable populations

About Us:

Grace at Work is a dedicated service organization based in Bedford, IN, committed to bringing compassionate care and meaningful support to individuals and families in the community. Our team is driven by a shared mission to treat every person with dignity, respect, and grace. We foster a warm, collaborative workplace where employees feel valued and inspired to do their best work every day.