Intake Coordinator - Canoga Park

The Salvation Army Southern California; Los Angeles (CA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Career growth opportunities

Paid time off

Employee store discounts

Great work discounts

AFLAC Insurance

Employee Assistance Program (EAP)

Employee Referral Bonuses

Job summary

The Salvation Army Southern California is seeking an Intake Coordinator for the Canoga Park ARC. You will screen applicants, coordinate with referral agencies, and guide admissions and orientation processes to ensure compliant program enrollment.

Responsibilities include maintaining participant records, onboarding support, outreach, and reporting while upholding HIPAA and program policies. A valid driver license and MS Office skills are required.

Qualifications

• BA in a Social Service field preferred.
• Two years of verifiable professional related experience required.
• High School graduate or equivalent (GED) required.
• Possession of a valid Driver's License with acceptable driving record required.
• Knowledge of Microsoft Office programs (MS Word, Excel, Access).
• Excellent organizational skills with attention to detail.
• Professional judgment and integrity in handling confidential information.
• Effective written and verbal communication skills.
• Strong customer service skills with diverse populations.

Responsibilities

• Screen and assess applicants seeking program admission through in-person or phone interviews, review referral information, and determine eligibility.
• Coordinate with referral agencies and obtain necessary background information to support admission decisions.
• Refer ineligible applicants to alternative community resources and appropriate service providers.
• Conduct new participant intake and orientation, explaining program services, rules, and expectations.
• Complete admission documentation, obtain required signatures, and ensure participants understand all agreements.
• Create and maintain participant records, including data entry in the BITS system, case files, and ID cards.
• Assist with participant onboarding needs, such as clothing requisitions, inventory of belongings, dorm assignments, and scheduling appointments with counselors or chaplains.
• Develop and maintain referral relationships through regular outreach activities and community engagement to sustain program referrals.
• Represent the program at inter-agency meetings, conferences, and community events as needed.
• Prepare reports and statistical data requested by program administration.
• Maintain confidentiality of participant records and ensure compliance with HIPAA, CFR 42, and organizational requirements.
• Provide cross-functional support by covering Program Aide responsibilities when needed.
• Perform additional duties assigned by the Program Administrator.

Skills

Organizational skills

Communication skills

Customer service

Confidentiality

Driver's license

Education

Bachelor's in Social Service field

High School diploma or GED

Tools

Microsoft Office

Job description

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Program Team

Become part of the dedicated team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to Do The Most Good at our Canoga Park ARC, which supports the Adult Rehabilitation Program.

NOTE: When submitting your application, please ensure all fields are completed. Incomplete applications may not be considered during the screening process.

Pay Rate: $21.67 an hour

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Stores Discounts
• Great Work Perks Discounts (amusement parks, museums, services, and more!)
• AFLAC Insurance
• Employee Assistance Program (EAP)
• Employee Referral Bonuses

Intake Coordinator

As our enthusiastic and hardworking Intake Coordinator, you will be responsible for (but not limited to):

• Screen and assess applicants seeking program admission through in-person or phone interviews, review referral information, and determine eligibility.
• Coordinate with referral agencies and obtain necessary background information to support admission decisions.
• Refer ineligible applicants to alternative community resources and appropriate service providers.
• Conduct new participant intake and orientation, explaining program services, rules, and expectations.
• Complete admission documentation, obtain required signatures, and ensure participants understand all agreements.
• Create and maintain participant records, including data entry in the BITS system, case files, and ID cards.
• Assist with participant onboarding needs, such as clothing requisitions, inventory of belongings, dorm assignments, and scheduling appointments with counselors or chaplains.
• Develop and maintain referral relationships through regular outreach activities and community engagement to sustain program referrals.
• Represent the program at inter-agency meetings, conferences, and community events as needed.
• Prepare reports and statistical data requested by program administration.
• Maintain confidentiality of participant records and ensure compliance with HIPAA, CFR 42, and organizational requirements.
• Provide cross-functional support by covering Program Aide responsibilities when needed.
• Perform additional duties assigned by the Program Administrator.

The Intake Coordinator manages applicant screening, admissions, recordkeeping, participant orientation, community outreach, referral partnerships, and compliance activities to ensure smooth program enrollment and operations.

Minimum Requirements

• BA in a Social Service field preferred
• Two (2) years of verifiable professional related experience required
• High School graduate or equivalent (GED) required
• Possession of a valid Driver's License with acceptable driving record required
• Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate.
• Excellent organizational skills with attention to detail
• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families, and co-workers
• Effective written and verbal communication skills
• Strong customer service skills with the ability to work with diverse populations

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
• Ability to communicate clearly on the telephone.
• Ability to lift to 30lbs
• Ability to perform various repetitive motion tasks

Schedule

Work schedules are determined by Program Administrator and employee must be flexible to always ensure adequate support.