Intake Coordinator

The Salvation Army; San Jose (CA); On-site; USD 22,730 - 32,373; Part time

Job summary

The Salvation Army is looking for an Intake Coordinator in San Jose, CA. This role involves conducting screenings, processing admissions, and maintaining records for the Adult Rehabilitation Center program.

The ideal candidate will have a high school diploma, experience in social services, and strong communication skills. The position pays $20.00 per hour and requires the ability to manage confidential information while ensuring the integrity of the program.

Qualifications

• Two years of related experience required.
• Excellent judgment and integrity in handling confidential information.
• Knowledge of data entry software and ability to learn new software as required.

Responsibilities

• Conduct screening interviews with applicants seeking admission to the program.
• Process admitted beneficiaries and manage case records.
• Maintain contact with referral sources and ensure program integrity.

Skills

Microsoft Office programs

Effective communication

Organizational skills

Education

High school graduate or equivalent

BA in a Social Service field preferred

Job description

San Jose, CA – Intake Coordinator

Pay Rate: $20.00 per hour.

About the ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

Qualifications

• BA in a Social Service field preferred.
• High school graduate or equivalent required.
• Two (2) years of related experience.
• Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate.
• Excellent organizational skills with attention to detail.
• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families and co-workers.
• Effective written and verbal communication skills.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
• Ability to communicate clearly on the telephone.
• Ability to lift to 30lbs.
• Ability to perform various repetitive motion tasks.

Essential Job Duties

• Conducting screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Conferring with referral agents and other extra-agency personnel concerning prospective beneficiaries and requesting written background information when necessary. Screening individuals on the phone when appropriate. Determining eligibility for the program or referral based on the personal interview and written information.
• Processing admitted beneficiaries via orienting them to the program of services, explaining applicable rules and regulations, obtaining necessary signatures on formal agreements, initiating case record folders, completing all data entry in all pertinent areas of the ARC software (BITS), making ID cards, dispensing clothing requisitions, taking personal inventories of clothing and other belongings, and arranging or insuring dormitory assignments in cooperation with Resident Manager, and scheduling interviews with the Counselor or Chaplain.
• Refer ineligible applicants to other, more appropriate community agencies and institutions.
• Maintaining ongoing contact with current and prospective referral sources sufficiently to ensure referrals at an adequate level to maintain program integrity. Devoting at least 4 hours weekly to outreach in surrounding community using an ARC vehicle.
• Attendance at inter-agency meetings and conferences as needed or required.
• Preparation of any reports or statistical information as required by Center Administrator.
• Maintain confidentiality of all records, including discharged files, as needed and required for operation of program (CFR 42 & HIPAA). Prepare beneficiary files with blank forms required by ARC Command.
• Crosstrain to cover Program Aide tasks as needed.
• Your supervisor or the Administrator may assign other written or verbal duties.