ARC Intake Coordinator

The Salvation Army; Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

The Salvation Army Adult Rehabilitation Center in Cleveland seeks an Intake Coordinator to manage intake processes, screen applicants, and maintain referral networks with local partners. The role emphasizes compassionate service, accurate record-keeping, and collaboration with program staff.

Responsibilities include interviewing applicants, processing paperwork, maintaining tracking systems, and supporting work therapy components while upholding Christian recovery values.

Qualifications

• High school diploma or equivalent is required or preferred.
• Associate or Bachelor's degree in a related field is preferred.
• CADC or comparable residential and rehabilitation experience preferred.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Be part of a team that provides a caring, respectful atmosphere to those seeking help.
• Interview, assess, and process necessary paperwork for ARC applicants; maintain a full capacity.
• Develop and maintain outside referral sources by phone, letter and personal contact.
• Maintain the house tracking system and update counseling, bed, and work therapy assignments.
• Assist with crisis intervention as needed and provide supervision to residents.
• Coordinate with outside groups to bring speakers and information that promote recovery values.
• Record statistical information and submit reports within deadlines.

Skills

Communication

Interpersonal skills

Crisis intervention

Referral networks

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

CADC or equivalent experience preferred

Job description

Overview

The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women with a variety of social and spiritual afflictions. The in-residence rehabilitation program focuses on basic necessities with every man or woman being provided a clean and healthy living environment, good food, work therapy, leisure time activities, group and individual counseling, and spiritual direction. All our effort is focused on developing life skills and a personal relationship with God through Jesus Christ. More than just a job, each member of the team contributes to recycling goods that literally recycle and repair broken lives.

The Adult Rehabilitation Center is seeking an Intake Coordinator to work cooperatively with Program staff to maintain a quality intake system.

Responsibilities

• Be a part of a team that provides a caring, respectful atmosphere to those seeking our help.
• Work cooperatively with all ARC staff, beneficiaries, and other outside agencies.
• Develop and maintain a network of outside referral sources by telephone, letter, and personal contact to: (1) arrange for the referral of applicants to The Salvation Army ARC program; (2) arrange for outside sources to tour and view The Salvation Army ARC program; and (3) make appropriate referrals to resources outside the ARC program.
• Interview, assess, and process necessary paper work for applicants to the ARC program, striving to maintain a full capacity at all times. Provide a positive, appealing, and uplifting first impression of the ARC program. Maintain a waiting list of potential applicants. Assist potential applicants with the completion of all required forms. Provide applicants who are not appropriate for admission with resources of other suitable services.
• Ensure that the house tracking system is maintained and updated at least weekly, including changes to counseling assignments, bed assignments, and work therapy assignments.
• Assist counselor and other senior program staff in crisis intervention as needed.
• Meet with supervisor for supervision and evaluation. (Preferably once a month).
• Ensure that weekly gratuity reports are updated and forwarded to the finance office for gratuity processing as assigned.
• Complete or compile all beneficiary time cards/sheets each week.
• As directed by Administrator(s), coordinate with outside groups to bring speakers and information that model Christian values of recovery and have an active commitment to substance free living.
• Record statistical information as related to your area of responsibility. Submit to Administrator(s) within three business days following the end of the month. Daily/weekly reporting is to be done immediately.
• Operate compliance screening for prohibited substances equipment, as required, keeping an accurate and up to date record of all test results. Maintain all equipment, including breathalyzers, to ensure validity and accuracy of results.
• Attend weekly staff meetings and all meetings as requested by the Administrator(s). Present resident cases as requested.
• Attend retreats, conferences, and other Salvation Army events as scheduled and assigned (which may include weekend and/or evening time).
• This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing to beneficiaries; an example of professional conduct, work habits, and supervision (as directed by Supervisor).
• Other duties as may be assigned by immediate supervisor and/or Administrator(s).

Qualifications

• High school diploma or equivalent.
• Associate or Bachelor degree in related field preferred.
• CADC or comparative residential and rehabilitation experience preferred.
• Excellent communication and interpersonal skills.