Intake Coordinator - San Bernardino

Gokroc; San Bernardino (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid time off

Employee Discounts

EAP

Job summary

The Salvation Army Adult Rehabilitation Center in San Bernardino is seeking a detail‑oriented Program Aide to support admissions, records, and outreach within the ARC.

Responsibilities include interviewing applicants, processing admissions, maintaining confidential records, coordinating referrals, and supporting daily operations while upholding HIPAA and CFR 42 requirements.

Qualifications

• BA in Social Service field preferred.
• High School diploma or equivalent required.
• Two years of related professional experience required.
• Knowledge of Microsoft Office programs (Word, Excel, Access).
• Excellent organizational skills and ability to maintain confidentiality.
• Effective written and verbal communication skills.

Responsibilities

• Screening interviews at the center or with referral agents to determine eligibility.
• Orienting admitted beneficiaries to services and obtaining necessary signatures.
• Maintain case records, data entry, and ID cards; manage clothing requisitions.
• Coordinate dormitory assignments with Resident Manager and schedule interviews.
• Refer ineligible applicants to appropriate community services.
• Maintain outreach with referral sources, using ARC vehicle as needed.
• Attend inter-agency meetings and prepare required reports.

Skills

Microsoft Office

Excellent communication

Organizational skills

Professional judgment

Education

BA in Social Service field

High School diploma or equivalent

Tools

MS Word

Excel

Access

Job description

Job Category: Thrift Stores - all positions

Requisition Number: INTAK024982

• Posted : July 24, 2026
• Full-Time
• On-site

Locations

Showing 1 location

San Bernardino ARC
Salvation Army Adult Rehab Center
363 S. Doolittle Road
San Bernardino, CA 924081623, USA

San Bernardino ARC
Salvation Army Adult Rehab Center
363 S. Doolittle Road
San Bernardino, CA 924081623, USA

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Medical, Dental, and Vision
• Employee Assistance Program (EAP)

ESSENTIAL JOB DUTIES:

1. Conducting screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Conferring with referral agents and other extra-agency personnel concerning prospective beneficiaries and requesting written background information when necessary. Screening individuals on the phone when appropriate. Determining eligibility for the program or referral based on the personal interview and written information.

2. Processing of admitted beneficiaries via orienting them to the program of services. Explaining applicable rules and regulations. Obtaining necessary signatures on formal agreements. Initiating case record folders, completing all data entry in all pertinent areas of the ARC software (BITS), making ID cards, dispensing clothing requisitions. Taking personal inventories of clothing and other belongings and arranging or insuring dormitory assignments in cooperation with Resident Manager, and scheduling interviews with the Counselor or Chaplain.

3. Refer ineligible applicants to other, more appropriate community agencies and institutions.

4. Maintaining ongoing contact with current and prospective referral sources sufficiently to ensure referrals at an adequate level to maintain program integrity. Devoting at least 4 hours weekly to outreach in surrounding community using an ARC vehicle.

5. Attendance at inter-agency meetings and conference as needed or required.

6. Preparation of any reports or statistical information as required by Center Administrator.

7. Maintain confidentiality of all records, including discharged files, as needed and required for operation of program (CFR 42 & HIPAA). Prepare beneficiary files w/blank forms required by ARC Command.

8. Crosstrain to cover Program Aide tasks as needed.

9. Your supervisor or the Administrator may assign other written or verbal duties.

QUALIFICATIONS:

• BA in a Social Service field preferred.
• High School graduate or equivalent required.
• Two (2) years of related professional experience required.
• Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate
• Excellent organizational skills with attention to detail
• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families and co-workers
• Effective written and verbal communication skills
• Must have a valid Driver’s License and be able to pass an MVR, required.
• Must pass a background check, which will include Criminal History and Sex Offender Registry.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
• Ability to communicate clearly on the telephone.
• Ability to lift to 30lbs
• Ability to perform various repetitive motion tasks

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.